SSSamantha Shafto
@samanthashafto
Strategic hospitality leader with expertise in multi-unit operations.
United StatesWhat I'm looking for
I am a strategic hospitality and business leader with extensive experience in multi-unit operations, project management, and digital marketing. My career has been dedicated to enhancing guest experiences and optimizing workflows across various sectors, including hotels, private clubs, high-volume restaurants, and entertainment venues. I am passionate about empowering teams and driving business success through innovative strategic planning.
Currently, I serve as the Director of Food & Beverage & INN Operations at The Fort Worth Club, where I manage multi-unit dining and banquet operations, ensuring exceptional member experiences. I have successfully launched several beverage programs and family-friendly initiatives, demonstrating my commitment to operational excellence and team engagement. My previous roles have equipped me with a robust skill set in SaaS implementation, leadership training, and operational efficiency, making me a valuable asset to any organization.
Experience
Work history, roles, and key accomplishments
Director of Food & Beverage
The Fort Worth Club
Jan 2024 - Present (1 year 5 months)
Managed multi-unit dining and banquet operations, ensuring exceptional member experiences and service excellence. Launched various beverage programs and family-friendly experiences while introducing staff empowerment training to improve team engagement.
Food & Beverage Director
Rock Libations
Jan 2023 - Jan 2024 (1 year)
Implemented operational tools for efficiency, managed daily F&B operations, and enhanced guest experiences. Spearheaded restaurant pre-opening and developed training materials and SOPs.
Director of Operations
Coury Hospitality
Feb 2021 - Jan 2023 (1 year 11 months)
Oversaw four restaurant locations, increasing profit margins through cost control and developing staff engagement programs. Designed a digital marketing program to attract customers.
Director of People & Culture
Milkshake Concepts
Jan 2020 - Feb 2021 (1 year 1 month)
Led recruitment and training for a hospitality group, creating a structured training platform. Implemented operational tools to optimize communication and maintained team engagement during COVID-19.
Director of Service Operations
ClubCorp
Jan 2017 - Jan 2020 (3 years)
Managed multi-outlet dining operations and developed training frameworks to increase employee engagement. Optimized workflows across locations and assisted in marketing efforts.
Quick Service Restaurant Operations Manager
Walt Disney World
Feb 2014 - Jan 2017 (2 years 11 months)
Managed high-volume restaurants and kitchens, ensuring adherence to operational standards. Project managed initiatives and logistics for holiday events.
Concierge & Front Desk Supervisor
Loews Hotels
Jan 2008 - Feb 2014 (6 years 1 month)
Advanced from support roles to manage concierge and front desk operations. Created programs for guest service enhancement and assisted with major event execution.
Education
Degrees, certifications, and relevant coursework
Samantha hasn't added their education
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Location
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