Open to opportunities

Hameed Kareem

@hameedkareem

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Detail-oriented Community Operations Specialist with SaaS expertise.

Nigeria

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What I'm looking for

I am looking for a role that fosters collaboration, supports career growth, and values data-driven decision-making.

I am a Community Operations Specialist with over 3 years of experience in managing client and operational workflows within SaaS and remote environments. My proficiency in tracking data and streamlining processes has enabled me to ensure seamless onboarding and engagement for clients. I have a strong background in utilizing tools like Zoho CRM, HubSpot, Slack, and Google Workspace to enhance operational efficiency.

In my current role at Yakars & Company Nigeria Limited, I have successfully tracked and updated client onboarding and engagement data, achieving 100% accuracy in internal records. I designed automation workflows using Zapier, which reduced client issue resolution time by 20%. My collaborative efforts with fulfillment and support teams have significantly improved client retention and satisfaction scores.

I am eager to contribute my organizational expertise to Pareto.AI’s mission of scaling AI Trainer communities, leveraging my skills in data management and process optimization to drive success.

Experience

Work history, roles, and key accomplishments

Current

Sales & CRM Specialist

Current

Yakars & Company Nigeria Limited

Jul 2020 - Present (5 years)

Tracked and updated client onboarding, payment, and engagement data across Zoho CRM, ensuring 100% accuracy in internal records. Designed and implemented automation workflows using Zapier to streamline follow-ups and flag discrepancies, reducing client issue resolution time by 20%.

Zoho Zapier Data Tracking Onboarding Workflow Automation

Business Development Executive

Coolman Innovations

Aug 2024 - Present (11 months)

Supported onboarding of new clients using HubSpot CRM, ensuring smooth activation and consistent task submission tracking. Created performance dashboards in Google Sheets to monitor client engagement and flag discrepancies for project managers.

HubSpot Google Sheets Onboarding Performance Dashboards Remote Collaboration

Virtual Assistant Intern

ALX Africa

Oct 2022 - Present (2 years 9 months)

Managed internal communication pipelines and CRM data entry, ensuring accurate and up-to-date records for senior management. Organised schedules and documentation using Google Workspace and Trello, supporting operational efficiency.

Google Workspace Trello Communications Management Data Cleaning

Education

Degrees, certifications, and relevant coursework

University of Abuja

BSc Sociology, Sociology

Studied the fundamentals of sociology, including social structures, human behavior, and societal dynamics. Gained insights into research methodologies and data analysis relevant to social sciences.