Open to opportunities

Christabel Joshua

@christabeljoshua

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Product & Operations Specialist with expertise in customer experience.

Nigeria

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What I'm looking for

I seek a role that values innovation and offers opportunities for growth in product and operations management.

I am a Product & Operations professional with over 5 years of experience in support, administration, and fintech. My journey has equipped me with a tech-savvy mindset and a reliable approach to optimizing workflows and enhancing customer experiences. I thrive in remote environments and excel at utilizing various tools to streamline processes.

In my recent role as Operations Manager at WallX Africa, I successfully tested and monitored fintech product workflows, improving usability and bug tracking. I delivered customized product demonstrations and managed cross-functional operations, which led to a 20% reduction in customer churn through effective satisfaction tracking systems. My previous experiences in accounting and customer care have further honed my skills in managing operations and supporting executive tasks.

Experience

Work history, roles, and key accomplishments

Operations Manager

WallX Africa

Jan 2024 - Jun 2025 (1 year 5 months)

Tested and monitored fintech product workflows to improve usability and bug tracking. Managed cross-functional operations, support requests, and internal process documentation.

Product Testing QA Customer Support Product Demonstrations User Onboarding Workflow Optimization

Accountant

RedRipe Recycling Limited

Jan 2022 - Dec 2023 (1 year 11 months)

Performed calendar management, document organization, and internal communications. Handled budgeting, ledgers, and reconciliations for internal audits.

Calendar Management Internal Communications Budgeting Reconciliations Executive Support

Accountant

12 Baskets Food Limited

Jan 2021 - Dec 2022 (1 year 11 months)

Managed sales tracking, invoice preparation, and expense documentation. Responded to customer inquiries across channels, improving satisfaction metrics.

Customer Service Customer Satisfaction Communication Data Entry

Customer Care Representative

Neilson Nigeria Limited

Jan 2017 - Dec 2020 (3 years 11 months)

Delivered frontline support for inbound calls, complaints, and issue resolution. Logged and escalated issues using CRM tools to ensure timely follow-up.

Frontline Support Front Line Support CRM Tools Customer Service Problem Solving Communication

Sales Representative

Naomi and Sons Limited

Jan 2013 - Dec 2014 (1 year 11 months)

Maintained daily inventory records and assisted in promotional sales. Built customer trust through consistent communication and after-sales service.

Inventory Management Communication Sales Support Record keeping

Education

Degrees, certifications, and relevant coursework

Delta State University, Abraka

B.Sc., Banking and Finance

Studied Banking and Finance, gaining foundational knowledge in financial principles and practices. Developed skills in financial analysis and economic concepts.

National Youth Service Corps (NYSC)

Certificate, National Service

Completed the mandatory National Youth Service Corps program, contributing to national development. Engaged in community service and professional development activities.

Business Analysis Certiﬁcation

Certification, Business Analysis

Obtained a Business Analysis Certification, enhancing skills in business process improvement and requirements gathering. Focused on methodologies for effective project delivery.