Christabel Joshua

Tested and monitored fintech product workflows to improve usability and bug tracking. Managed cross-functional operations, support requests, and internal process documentation.

Performed calendar management, document organization, and internal communications. Handled budgeting, ledgers, and reconciliations for internal audits.

Managed sales tracking, invoice preparation, and expense documentation. Responded to customer inquiries across channels, improving satisfaction metrics.

Delivered frontline support for inbound calls, complaints, and issue resolution. Logged and escalated issues using CRM tools to ensure timely follow-up.

Maintained daily inventory records and assisted in promotional sales. Built customer trust through consistent communication and after-sales service.

Studied Banking and Finance, gaining foundational knowledge in financial principles and practices. Developed skills in financial analysis and economic concepts.

Completed the mandatory National Youth Service Corps program, contributing to national development. Engaged in community service and professional development activities.

Obtained a Business Analysis Certification, enhancing skills in business process improvement and requirements gathering. Focused on methodologies for effective project delivery.