CJ
Open to opportunities

Christabel Joshua

@christabeljoshua

Product & Operations Specialist with expertise in customer experience.

Nigeria
Message

What I'm looking for

I seek a role that values innovation and offers opportunities for growth in product and operations management.

I am a Product & Operations professional with over 5 years of experience in support, administration, and fintech. My journey has equipped me with a tech-savvy mindset and a reliable approach to optimizing workflows and enhancing customer experiences. I thrive in remote environments and excel at utilizing various tools to streamline processes.

In my recent role as Operations Manager at WallX Africa, I successfully tested and monitored fintech product workflows, improving usability and bug tracking. I delivered customized product demonstrations and managed cross-functional operations, which led to a 20% reduction in customer churn through effective satisfaction tracking systems. My previous experiences in accounting and customer care have further honed my skills in managing operations and supporting executive tasks.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

DA

Delta State University, Abraka

B.Sc., Banking and Finance

Studied Banking and Finance, gaining foundational knowledge in financial principles and practices. Developed skills in financial analysis and economic concepts.

N(

National Youth Service Corps (NYSC)

Certificate, National Service

Completed the mandatory National Youth Service Corps program, contributing to national development. Engaged in community service and professional development activities.

BC

Business Analysis Certification

Certification, Business Analysis

Obtained a Business Analysis Certification, enhancing skills in business process improvement and requirements gathering. Focused on methodologies for effective project delivery.

Tech stack

Software and tools used professionally

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