Deborah Lawkin
@deborahlawkin
Customer support and travel consulting professional with 6+ years resolving complex cases and improving retention.
NigeriaWhat I'm looking for
I’m a customer-focused professional with over 6 years of experience in travel consulting and high-volume support environments. I resolve complaints, manage multi-channel communication (phone, email, and live chat), and use empathy and active listening to identify customer needs quickly and deliver consistent service.
In my current role as a Travel Consultant (Customer Support) at Comango Travel and Tours Limited, I handle complex hotel reservation and travel itinerary inquiries, lead complaint resolution, and maintain accurate knowledge base content and customer records using CRM tools like HubSpot and Freshdesk. Previously, I supported customers as a Tour Consultant / Ticketing & Reservation Intern, and served as Secretary to the Director with strong scheduling and correspondence support, strengthening my client relations and administrative excellence.
Experience
Work history, roles, and key accomplishments
Travel Consultant (Customer Support)
Comango Travel and Tours Limited
Feb 2020 - Present (6 years 5 months)
Manage complex customer inquiries for hotel reservations and travel itineraries via phone, email, and live chat. Resolve complaints and booking changes while maintaining accurate knowledge base content and customer records in CRM systems.
Tour Consultant & Ticketing Intern
Tifa Travels and Tours Limited
Jul 2019 - Oct 2019 (3 months)
Provide email support for accommodation and travel service inquiries and assist with travel packages and customer record updates. Apply empathy to resolve customer issues for a positive service experience.
Secretary to the Director
Ministry of Education, Bayelsa State
Apr 2016 - Apr 2017 (1 year)
Manage executive correspondence and scheduling as a primary point of contact for visitors and new employees. Support professional communication for director-level administrative needs.
Education
Degrees, certifications, and relevant coursework
Babcock University
Bachelor of Science, International Law and Diplomacy
Earned a B.Sc. in International Law and Diplomacy from Babcock University.
HubSpot Academy
Email Marketing Certification, Email Marketing
Completed an Email Marketing certification through HubSpot Academy.
Landover Aviation Business School
Basic Airfares & Ticketing Certification, Airfares & Ticketing
Completed training in basic airfares and ticketing.
Digital Witch
IT Support Certification, IT Support
Completed an IT Support certification.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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