Esther Ayeni
@estherayeni
I resolve travel and hospitality customer issues across phone, email, and chat.
NigeriaWhat I'm looking for
I've supported customers at Fly with Dua Travels, Fly Elite Limited, and De Jewels Apartment, handling travel bookings, reservations, itinerary changes, cancellations, and post-trip follow-up.
I respond to inquiries by phone, email, live chat, WhatsApp, CRM tools, and communication platforms. I maintain accurate customer records, coordinate administrative tasks, and work with teams to resolve issues promptly.
I'm experienced with HubSpot, Zendesk, and Zoho and focused on professional, empathetic service that creates a seamless customer experience in remote and fast-paced environments.
Experience
Work history, roles, and key accomplishments
Customer Support Representative / Virtual Assistant
Fly with Dua Travels
May 2025 - Jun 2026 (1 year 1 month)
Assisted 40% of customers daily with travel bookings, ticket reservations, itinerary planning, and general travel inquiries. Resolved booking issues, cancellations, and scheduled changes while maintaining professionalism and customer satisfaction.
Customer Service Representative
Fly Elite Limited
Jan 2023 - Nov 2024 (1 year 10 months)
Managed 30-50 customer inquiries weekly via email, phone, and WhatsApp, maintaining timely and professional communication. Maintained accurate customer records and updated CRM systems, ensuring 100% accuracy in client documentation.
Customer Service Representative
De Jewels Apartment
Jan 2020 - Oct 2022 (2 years 9 months)
Processed reservations, managed guest records, and maintained accurate administrative documentation with high accuracy. Delivered exceptional front-desk customer service by handling inquiries and creating a positive guest experience from arrival to departure.
Education
Degrees, certifications, and relevant coursework
University of Ibadan
Bachelor of Science, Wildlife and Ecotourism Management
2017 - 2023
Pursued a Bachelor of Science in Wildlife and Ecotourism Management, completing the program in June 2023.
Federal Government of Nigeria
Certificate, National Youth Service Corps
Completed the National Youth Service Corps (NYSC) program.
ALX Africa
Certification, AI Career Essentials
Completed an AI Career Essentials certification.
Aeroport College of Aviation
Advanced Diploma, Customer Relations
2013 - 2015
Completed an Advanced Diploma in Customer Relations from 2013 to 2015.
Rufus Giwa Polytechnic
Diploma, Hospitality and Tourism Management
Earned a Diploma in Hospitality and Tourism Management.
Hugo Academy
Certification, AI Operations and Customer Experience
2025 - 2025
Completed a certification in AI Operations and Customer Experience from May to August 2025.
Aeroport College of Aviation
Certification, Customer Service
Earned a Customer Service Specialist certification.
ALX Africa
Certificate, Virtual Assistance
Earned a Virtual Assistant Certificate.
Jobberman
Certification, Soft Skills
Completed a Soft Skills Professional certification.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Skills
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