gayani lelwala
@gayanilelwala
Enthusiastic professional with strong analytical and problem-solving skills.
Sri LankaWhat I'm looking for
I am an enthusiastic individual with a diverse range of analytical and problem-solving skills. My outgoing personality complements my strong organizational and communication abilities, making me a valuable team player. I thrive on using my initiative to achieve company objectives and am known for my versatility and quick learning capabilities.
Currently, I serve as a Senior Executive in Credit Care at Mobitel Pvt LTD, where I have honed my skills in customer experience management. Previously, I completed an internship at Sri Lanka Telecom PLC, where I gained hands-on experience in contact center operations. My academic background includes a Bachelor's in Business Information Systems and a Higher National Diploma in Information Technology, equipping me with a solid foundation in both business and technology.
Experience
Work history, roles, and key accomplishments
Senior Executive Credit Care
Mobitel Pvt LTD
Oct 2021 - Present (4 years 8 months)
Currently working as a Senior Executive in Credit Care at Mobitel Pvt LTD, responsible for managing customer queries and providing effective solutions. Demonstrates strong analytical and problem-solving skills while maintaining excellent communication with clients.
Contact Center Intern
Sri Lanka Telecom PLC
Jul 2019 - Jun 2020 (11 months)
Completed a 6-month internship at Sri Lanka Telecom PLC in the Contact Center, where I gained hands-on experience in customer interaction and support. Developed skills in communication and critical thinking.
Education
Degrees, certifications, and relevant coursework
Sri Lanka Telecom PLC
G.C.E O/L, General Education
2014 - 2014
Achieved G.C.E O/L Examination with notable grades in various subjects.
International College of Business and Technology
Higher National Diploma, Information Technology
Pursued a Higher National Diploma in Information Technology, focusing on critical thinking and communication skills.
Mahamaya Girls' College
Computer Operator
Completed education with a focus on developing computer operation skills.
Sri Lanka Institute of Marketing
Preliminary Certificate, Marketing
Completed a Preliminary Certificate in Marketing, focusing on marketing principles and strategies.
University of Colombo School of Computing
Bachelor's, Business Information Systems
Studied for a Bachelor's degree in Business Information Systems, emphasizing analytical and problem-solving skills.
Sri Lanka Telecom PLC
G.C.E A/L, General Education
2018 - 2018
Achieved G.C.E A/L Examination with a focus on Business Studies, Media, and Geography.
Tech stack
Software and tools used professionally
Availability
Location
Sri LankaAuthorized to work in
Job categories
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