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Shehara Perera

@sheharaperera

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Experienced customer service professional with a focus on client relationships.

Sri Lanka

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What I'm looking for

I seek a role that values exceptional customer care and offers growth opportunities.

With over 10 years of experience in customer service and client relationship management, I have honed a dynamic and customer-focused approach that drives exceptional service delivery and customer satisfaction. My career includes key roles at Qatar Airways in Doha and Ceylinco Life Head Office in Sri Lanka, where I consistently demonstrated a strong commitment to delivering outstanding customer experiences in fast-paced environments.

My ability to communicate effectively and build strong relationships with clients is supported by multiple certifications in customer service, safety management, and communication. I have a proven track record of collaborating with cross-functional teams to resolve customer issues promptly and enhance service standards. My leadership experiences, such as serving as Deputy Games Captain and participating in national and international athletics events, have shaped my confident, team-oriented mindset and resilience.

I am excited about the opportunity to bring my dedication to exceptional customer care and client relationship management to your organization. I am eager to contribute to the continued success of your services and help build strong, lasting relationships with your clientele.

Experience

Work history, roles, and key accomplishments

Customer Relations Executive

Ceylinco Life Head Office

Aug 2019 - Present (5 years 11 months)

Handled and resolved customer inquiries, requests, and complaints promptly and professionally. Provided accurate information on insurance policies, claims, and services.

Customer Relationship Management Sales Support Documentation Policy Implementation Cross Selling Customer Feedback

Customer Services Agent

Qatar Airways

Jan 2015 - Present (10 years 6 months)

Greeted customers warmly and responded promptly to travel-related inquiries, ensuring a positive customer experience. Managed baggage tagging, handling, and secured flights efficiently to maintain smooth operations.

Customer Service Boarding Gate Operations Customer Satisfaction

Customer Services Executive

Ceylinco Life Head Office

Oct 2011 - Present (13 years 9 months)

Performed frontline customer service duties, addressing customer needs directly. Maintained high standards of professional grooming and presentation.

Problem Solving Communication Professional Grooming Customer Support Client Relations Administrative Support Service Delivery Customer Education

Education

Degrees, certifications, and relevant coursework

IMBS University

Diploma, Human Resource Management

Completed a diploma program focused on Human Resource Management principles and practices. Gained knowledge in areas such as recruitment, training, employee relations, and organizational development.

Aquinas University College

Diploma, English Language

Completed an intermediate-level diploma in English Language. Developed proficiency in reading, writing, listening, and speaking English.

Hairdressing and Beauty Academy

Advanced Diploma, Hairdressing

Obtained an advanced diploma in hairdressing with a focus on roots techniques. Developed specialized skills in advanced hairdressing practices.

City & Guilds

Diploma, Women's Hairdressing

Completed a diploma program in Women's Hairdressing. Acquired comprehensive skills in various aspects of women's hairstyling and care.

Australian Qualifications Framework

Certificate III, Hairdressing

Achieved Certificate III in Hairdressing, demonstrating foundational skills and knowledge in the hairdressing industry. Complied with Australian Qualifications Framework standards.