TMThakshila Madushani
@thakshilamadushani
Aspiring Customer Care Specialist focused on knowledge and experience.
Sri LankaWhat I'm looking for
I am an enthusiastic Customer Care Specialist with a strong desire to excel in the field. My journey began with a commitment to understanding customer needs and providing exceptional service. I believe that combining knowledge, experience, and creative ideas is key to becoming the best in this profession.
Currently, I am working as an Inquiry Manager at Vanguard Academy, where I handle inquiries remotely, ensuring customer satisfaction through effective communication. My previous role as a Virtual Assistant at Bloom Institute of Technology & Language allowed me to hone my skills in coordination and personal assistance, further enhancing my ability to manage customer relationships.
I am dedicated to continuous learning and development in customer care, currently pursuing a Customer Care Specialist certification. My goal is to gain practical experience while contributing positively to a customer care firm.
Experience
Work history, roles, and key accomplishments
Inquiry Manager
Vanguard Academy
Jan 2025 - Present (6 months)
Managed and responded to customer inquiries, ensuring timely and accurate information delivery. Utilized remote communication tools to provide comprehensive support to clients.
Customer Care Specialist
MasterCareLK
Jan 2024 - Present (1 year 6 months)
Handled customer inquiries and communications through WhatsApp and email, ensuring high levels of customer satisfaction. Managed customer relationships and resolved issues effectively.
Customer Coordinator
Sunflox PVT LTD
Jan 2024 - Dec 2024 (11 months)
Coordinated customer interactions and managed communications to ensure a positive customer experience. Addressed customer needs and provided timely resolutions.
Financial Advisor
HNB Assurance PLC
Jan 2023 - Jan 2024 (1 year)
Provided financial advisory services and managed customer relationships. Handled customer inquiries and communications to ensure client satisfaction.
Virtual Assistant
Bloom Institute of Technology & Language
Jan 2024 - Jan 2025 (1 year)
Provided virtual assistance, coordinating schedules and offering personal support to ensure smooth operations. Managed various administrative tasks remotely to enhance efficiency.
Marketing Executive
SIEM Galle (High Education Campus)
Jan 2022 - Mar 2022 (2 months)
Executed digital marketing strategies and coordinated customer interactions. Supported marketing campaigns and engaged with potential clients.
Financial Advisor
Union Assurance PLC
Jan 2021 - Jan 2022 (1 year)
Offered financial advisory services and managed customer communications. Ensured effective handling of customer inquiries and built strong client relationships.
Education
Degrees, certifications, and relevant coursework
Unknown School
G.C.E O/L EXAMINATION, General Studies
Completed the G.C.E O/L Examination in 2016.
Unknown School
G.C.E A/L EXAMINATION, Art Stream
Completed the G.C.E A/L Examination in 2019, specializing in the Art Stream.
IRCSL
Advanced Certificate in HRM, Human Resource Management
Obtained an Advanced Certificate in Human Resource Management from IRCSL in 2024.
Availability
Location
Sri LankaAuthorized to work in
Job categories
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