T zeena
@tzeena
I am an experienced customer relationship executive skilled in sales, telesales, and client retention.
Sri LankaWhat I'm looking for
I am a customer-focused professional who progressed from entry-level agent roles to senior customer relationship positions, including promotion to Executive - Customer Relationship. I have worked with both local and foreign clients and provide reliable customer support and retention.
I have hands-on experience in telesales, freelancing proofreading, team supervision, training, and performance analysis, having held roles at Bellvantage PVT Ltd, BH Digital Solutions Australia, and Apeiro bpo. I successfully handled customer queries, complaints, and supported sales and retention efforts.
I am currently studying CIMA and am eager to join a sales- or marketing-focused organization as a BANU Customer Relationship Executive, where I can apply my negotiation, communication, and customer-experience skills to drive growth and continuous improvement.
Experience
Work history, roles, and key accomplishments
Telesales Executive
BH Digital Solutions
Jan 2025 - Apr 2025 (3 months)
Executed telesales campaigns for Australian clients (Jan–Apr 2025), driving customer acquisition and supporting sales and retention across local and foreign accounts.
Customer Relationship Executive
Bellvantage Pvt Ltd
Jan 2022 - Jan 2024 (2 years)
Promoted to Customer Relationship Executive and managed customer relations (2022–2024), resolving complaints and improving query handling to support retention.
Freelance Proofreader
Freelance
Provided proofreading services to local and foreign clients, delivering accurate edits and timely client communication.
Preschool Teacher
Blooming Buds Preschool
Voluntarily taught at Blooming Buds Preschool, delivering early education lessons and supporting curriculum delivery.
Education
Degrees, certifications, and relevant coursework
Wisdom Institute
CIMA (Chartered Institute of Management Accountants), Accounting and Finance
Currently studying for the CIMA professional qualification at Wisdom Institute to develop management accounting and finance skills.
CIMS Campus
Higher National Diploma, Customer Excellence
Completed a Higher National Diploma in Customer Excellence focusing on team supervision, training, and performance analysis.
Blooming Buds Preschool
Preschool Diploma and NVQ, Early Childhood Education
Completed a preschool diploma and NVQ-level certification focused on early childhood education and preschool performance.
Khairiya Girl School College
G.C.E. Advanced Level & Ordinary Level, Secondary Education
Activities and societies: NetBall - Team Leader (2018-2019)
Completed G.C.E. Ordinary Level and Advanced Level secondary education.
Tech stack
Software and tools used professionally
Availability
Location
Sri LankaAuthorized to work in
Job categories
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