Open to opportunities

Hafsa Multazim

@hafsamultazim

Message

Dedicated ACCA part-qualified professional with a passion for healthcare.

United Kingdom

Message

What I'm looking for

I am looking for a role that allows me to provide exceptional patient support and grow within a collaborative healthcare environment.

I am a dedicated and empathetic ACCA part-qualified professional with proven customer support experience in regulated environments. My ability to handle inbound and outbound queries via phone, email, and WhatsApp has allowed me to resolve 90% of client issues within 24 hours. I am skilled in maintaining accurate records and adapting to digital systems, which has been crucial in my roles.

Currently, I volunteer as a Finance & Operations Assistant at Age UK, where I manage over 50 client queries monthly and have improved query resolution efficiency by 20%. Additionally, as the Founder and Bookkeeper of Zesty Delights, I handle over 150 customer transactions monthly, ensuring data integrity and confidentiality. I am passionate about joining the Suveras Care Team, where I can provide exceptional patient support and coordinate care in a remote, fast-paced setting.

Experience

Work history, roles, and key accomplishments

Current

Volunteer Finance & Operations Assistant

Current

Age UK

Feb 2025 - Present (5 months)

Handled 50+ inbound and outbound client queries monthly via phone, email, and WhatsApp, achieving 90% resolution within 24 hours. Logged and tracked issues in financial systems, ensuring accurate documentation and compliance with data protection standards. Guided clients through payment processes, maintaining a professional and empathetic approach.

Customer Support Email Communication WhatsApp Financial Systems Data Protection Payment Processing

Current

Founder & Bookkeeper

Current

Zesty Delights

Aug 2024 - Present (11 months)

Managed 150+ customer queries and transactions monthly, resolving issues via email and phone with clear communication. Maintained accurate financial records in digital systems, ensuring data integrity and confidentiality. Built strong client relationships, providing tailored support to enhance satisfaction.

Customer Service Data Integrity Client Relationship Management Email Communication Phone Support

Credit Analyst Experience

Standard Chartered

Jun 2025 - Present (1 month)

Resolved technical financial queries in simulated client files, ensuring accurate outcomes in a regulated environment. Collaborated with teams to address issues efficiently under tight deadlines.

Financial Analysis Technical Support Regulatory Compliance Team Collaboration Problem Solving

Education

Degrees, certifications, and relevant coursework

ACCA

Part-Qualified, Accounting

Currently pursuing ACCA qualification, with progress made in strategic level papers including Strategic Business Reporting and Advanced Audit and Assurance. This ongoing study enhances expertise in advanced accounting and auditing practices.

ACCA

Advanced Diploma in Accounting and Business, Accounting and Business

Completed an Advanced Diploma in Accounting and Business, covering key areas such as financial reporting, financial management, and audit and assurance. This program provided a strong foundation in accounting principles and practices.

ACCA

Foundations in Accountancy, Accountancy

Completed the Foundations in Accountancy program, focusing on core subjects like Business Technology, Financial Accounting, and Management Accounting. This provided essential foundational knowledge for a career in accounting.