Open to opportunities

Priscilla Okyere

@priscillaokyere

Message

I am an accounting graduate and experienced customer service professional.

United Kingdom

Message

What I'm looking for

I am seeking an accounting or finance role in a dynamic organisation where I can apply my accounting degree, analytical skills and customer-service experience to deliver accurate financial analysis, ensure compliance, and grow into greater responsibility.

I am a Bachelor of Science in Accounting graduate with practical experience across customer service, quality assurance, and healthcare support.

My career includes roles at Petra Trust, Jade E Services and Hampshire and Isle of Wight Healthcare NHS Foundation Trust, where I handled CRM operations, call-centre quality assurance, validation and payroll tasks, and therapeutic observations for service users.

I have led teams as a team lead and assistant inbound team lead, implemented a reward and recognition policy for customer service, and was named Inbound Employee of the Month four consecutive times in 2022.

I seek to apply my analytical skills, attention to detail, and commitment to compliance and continuous improvement in an accounting or finance role, bringing proficiency in Salesforce, Tally ERP, Microsoft Office and multiple CRM and reporting tools.

Experience

Work history, roles, and key accomplishments

Current

Healthcare Support Worker

Current

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Oct 2023 - Present (2 years 1 month)

• Carry out therapeutic observations for service users.
• Record patient or service user information.
• Provide physical support and psychological care to service users in accordance with their specified plan of clinical care.
• Provide support to relatives or carers.
• Facilitate and participate in therapeutic activities and group sessions.

Customer Service Executive Inbound

Petra Trust Company Limited

Mar 2021 - May 2023 (2 years 2 months)

• Respond to messages received via WhatsApp and live Chat.
• Manage the customer service WhatsApp and live chat platforms.
• Escalate customer requests and complaints to the supervisor.
• Assign tickets to other departments where applicable.
• Log all customer interactions in CRM using the right request types.
• Review interaction logs for new recruits.

Customer service Quality Assurance

Jade E Services

Jan 2018 - Mar 2020 (2 years 2 months)

• Maintain and develop internal support and call center quality standards.
• Monitor customer service performance on the agent and team level.
• Participate in calibration sessions to maintain consistency in internal evaluations.
• Report and review a subset of support agents’ conversations (calls, emails, chats).
• Discuss and explain feedback with agents in regular meetings.

Sales Representative

Lordship Insurance Brokers and Consultancy Limited

Jun 2015 - Sep 2015 (3 months)

Sold insurance policies to companies and individuals and created awareness of new and existing products; provided clients with tailored insurance plans to meet needs.

Insurance Sales Client Relationship Management Cross Selling Lead Generation Negotiation Communication Presentation

Stores Manager

Ghana Civil Aviation Authority

Jun 2014 - Sep 2014 (3 months)

Managed stock taking, replenishment, coding and recording of stock items on bin cards and reconciled inventory against invoices to maintain accurate stores records.

Inventory Management Stock Control Procurement Data Entry Attention To Detail Microsoft Excel

Validation Officer

Controller and Accountant General's Department

Sep 2011 - Aug 2012 (11 months)

Monitored monthly validation of government workers, computed overtime allowances and prepared and delivered monthly salaries to corresponding banks while recording inputs from GES and Ministry of Health.

Payroll Processing Salary Disbursement Data Entry Records Management Compliance Microsoft Excel