Open to opportunities

Hadiza Ibrahim

@hadizaibrahim

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Customer service and sales expert with proven performance in FMCG.

Nigeria

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What I'm looking for

I seek a dynamic role in a customer-focused environment that values growth and innovation.

I am a dedicated Customer Service and Sales Expert with extensive experience in the fast-moving consumer goods (FMCG) sector. At Outsource Global Technologies LTD, I developed and implemented a streamlined process for gathering business requirements, consistently surpassing performance goals through resourceful and customer-centric solutions. My tenure at Unilever Nigeria allowed me to tailor solutions using B2C strategies, resulting in successful deal closures and enhanced customer satisfaction.

With a strong foundation in B2B sales, I contributed to a 7.5% quarterly revenue growth at Flutterwave by effectively engaging with prospects and utilizing CRM tools to document interactions. My previous role at MTN Nigeria further honed my skills in delivering exceptional customer service, managing multiple projects, and leveraging data to drive sales performance. I am passionate about fostering positive customer experiences and continuously improving sales strategies.

Experience

Work history, roles, and key accomplishments

Customer Service Advisor

Outsource Global Technologies LTD | Unilever Nigeria

Oct 2022 - Aug 2023 (10 months)

Developed and implemented a streamlined process for gathering business requirements, consistently surpassing performance goals through resourceful and customer-centric solutions. Enhanced sales interactions and improved effectiveness through continuous evaluations.

Customer Service Sales Strategy Problem Solving Communication Process Improvement Data Analysis Negotiation Critical Thinking Interpersonal Skills

Customer Support Representative

Outsource Global Technologies LTD | Flutterwave

Jun 2022 - Sep 2022 (3 months)

Engaged in B2B sales, cold calling customers to discuss products, and contributing to a 7.5% revenue growth quarterly. Managed customer complaints effectively while documenting interactions using CRM tools.

B2B Sales Customer Engagement CRM Tools Revenue Problem Solving Communication Sales Goals Organizational Skills Team Collaboration

Customer Service Professional

MTN Nigeria

Oct 2008 - Jul 2014 (5 years 9 months)

Delivered exceptional customer service by leveraging product knowledge and creating positive experiences. Managed multiple projects while maintaining accurate customer information and meeting sales targets.