Hadiza Adamu

Serve as a key point of contact for clients, enrollees, and healthcare providers, responding to enquiries and providing clear information and guidance on available healthcare services. Assess enrollee information and review requests for medical procedures against eligibility and plan provisions.

Processed high volumes of customer requests through calls, chats, and email, accurately capturing information and maintaining complete records. Followed up on pending requests and maintained accurate CRM records of customer interactions and resolutions.

Captured, reviewed, and maintained partner and project information within CRM and database systems, ensuring records remained complete and accurate. Followed up with partners and internal teams to obtain outstanding documentation and prepared project reports for timely submission.

Processed and maintained high volumes of patient and service records, ensuring accurate capture and availability. Reviewed records for completeness, contributing to a 20% improvement in data accuracy, and managed over 100 daily client enquiries.

Completed Project Management Certification in February 2025.

Completed Data Analysis & Presentation course via Coursera in January 2024.

Completed Writing in the Sciences course via Coursera in March 2024.

Completed Virtual Administrative Assistant Training in September 2024.

Completed Jobberman Soft Skills Certification in February 2024.

Completed Aspire Leaders Certificate in July 2023.

Completed Training in Data Analytics in August 2023.

Grade: First Class Honors

BSc Biochemistry with First Class Honors from the University of Jos, Nigeria, from 2014 to 2019.