Open to opportunities

BLESSING BALOGUN

@blessingbalogun1

Customer Support & Customer Success professional improving healthcare experiences through empathy, SLA delivery, and process improvement.

Nigeria

Message

What I'm looking for

I’m looking to grow in a customer-focused role where I can own case resolution, meet SLA targets, and use feedback to drive service improvement. I want a collaborative team that values empathy, operational excellence, and continuous process optimization.

I’m a results-driven Customer Support and Customer Success professional with over two years of experience delivering exceptional customer experiences in healthcare and service-oriented environments. I’m passionate about helping customers achieve success while strengthening customer satisfaction and retention.

As the primary point of contact for patients, HMO members, and healthcare providers, I resolve inquiries and service requests with empathy and clarity. I coordinate accounts, registrations, appointments, documentation, and service requests, and I collaborate with clinical, finance, and administrative teams to improve the overall customer experience.

I work within Service Level Agreements (SLAs) to meet response and resolution timelines while maintaining service quality. I also collect customer feedback, investigate billing and service issues, handle complex escalations, and recommend process improvements that reduce recurring concerns.

I’ve onboarded and trained new staff on customer service procedures and operational workflows, and I support accurate record-keeping and confidentiality. Alongside my experience—including NYSC payment and billing operations and client communications during a student internship—I’ve strengthened my toolkit with training in CRM, customer service, SQL fundamentals, and Linux/Unix shell scripting basics.

Experience

Work history, roles, and key accomplishments

Customer Support & Ops Exec

Sagelife Laboratories and Diagnostics

Jan 2024 - Jan 2026 (2 years)

Served as primary point of contact for patients, HMO members, and healthcare providers, resolving inquiries and service requests while maintaining strong customer relationships. Worked within SLAs to meet response and resolution timelines and handled medical claims, insurance verification, and pre-authorizations, supporting reporting and documentation needs.

Excel Customer Support Customer Success Customer Onboarding Account Management Complaint Resolution Email Support Phone Support Cross Functional Collaboration Customer Feedback Analysis Service Improvement Medical Claims Processing Insurance Verification Operational Reporting Confidentiality Microsoft Word CRM

Payment Executive (NYSC)

Sagelife Laboratories and Diagnostics

Jan 2023 - Jan 2024 (1 year)

Supported customer billing operations by processing payments, reconciling accounts, and responding to customer inquiries about payments and HMO processes. Prepared weekly and monthly operational reports while maintaining accurate records and documentation.

Payment Processing Customer Billing Account Reconciliation HMO Process Support Customer Support Customer Registration Documentation Operational Reporting Compliance

Chairperson, Anniversary Committee

Christian Student Fellowship (FUNAAB)

Jan 2022 - Jan 2023 (1 year)

Led planning and execution of the fellowship anniversary celebration. Coordinated committee members, delegated responsibilities, managed timelines, and oversaw event logistics with teams to deliver activities on schedule.

Event Planning Delegators Event Logistics Cross Functional Collaboration

Student Intern

Veterinary Teaching Hospital

Jan 2021 - Jan 2022 (1 year)

Assisted with client communications and administrative support while helping maintain accurate patient records and documentation. Supported healthcare professionals during daily clinical operations in a fast-paced environment.

Client Communication Administrative Support Documentation Clinical Operations Support Teamwork

Financial Secretary

Christian Student Fellowship (FUNAAB)

Jan 2019 - Jan 2020 (1 year)

Managed financial records, budgets, and expenditure reports for the fellowship while ensuring accountability and transparency. Prepared financial reports to support executive decision-making and supported planning and execution of organizational activities.

Financial Records Management Budgeting Financial Reporting Accountability Transparency Executive Support

Teacher

Kamara International School

Jan 2015 - Jan 2016 (1 year)

Delivered engaging lessons and built positive relationships with students and parents. Monitored student progress and maintained accurate academic records.

Interpersonal Skills