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Haad Kahlown

@haadkahlown

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Administrator seeking Admin and HR work, with experience supporting British Airways purchasing and HR operations.

United Kingdom

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What I'm looking for

I'm looking for work in Admin and HR and full opportunities.

At British Airways, I placed purchase orders to support aircraft maintenance requirements and the company’s stocking policy. I also expedited supplier deliveries and helped resolve goods-receiving discrepancies.

Earlier at British Airways, I implemented HR policies and procedures, maintained employee records, and managed recruitment processes. At Enterprise Rent-A-Car, I generated client invoices, processed payments, and used Excel formulas.

My experience also includes passenger assistance at Swissport and customer service work across travel, retail, and call centers. I hold a Bachelor's degree in Computer Science and have a Postgraduate Diploma in Management and IT.

Experience

Work history, roles, and key accomplishments

Buyer

British Airways

Dec 2023 - Jun 2025 (1 year 6 months)

Placed purchase orders to support aircraft maintenance and BA's stocking policy, ensuring control of expenditure. Expedited orders, managed supplier invoices, and produced departmental reports.

Procurement Purchase Order Supplier Management Inventory Control Data Analysis Reporting Communication Skills Collaboration

Customer Service Representative

Swissport

Apr 2023 - Dec 2023 (8 months)

Assisted passengers with check-in, documentation verification, and boarding. Managed baggage processing and provided support for special needs passengers.

Customer Service Check In Procedures Documentation Verification Baggage Handling Special Assistance Communication Skills Safety Compliance

HR Executive

British Airways

Nov 2022 - Apr 2023 (5 months)

Implemented HR policies, managed recruitment processes, and maintained employee records. Conducted performance evaluations and ensured compliance with labor laws.

HR Policy Recruitment Employee Records Performance Management Employee Relations Compliance Reporting

Sales and Operations Agent

Switzerland Travel Centre

Jun 2022 - Aug 2022 (2 months)

Handled inbound calls from clients and travel agents, maximizing sales opportunities and achieving monthly targets. Provided exceptional customer service and supported crisis events.

Sales Customer Service Upselling Cross Selling Communication Skills Excel Data Entry Multitasking

Administrator

Enterprise Rent-A-Car

Nov 2018 - Apr 2022 (3 years 5 months)

Responded to client emails, generated invoices, and processed payments. Used Excel and formulas for data management.

Administration Email Correspondence Invoicing Payment Processing Excel Data Entry

Customer Service Representative-Sales Assistant

Marks and Spencer

May 2018 - Nov 2018 (6 months)

Worked on tills, assisted customers with self-checkout, and ranged products. Handled deliveries and promoted promotions.

Customer Service Point of Sale Merchandising Stock Management Communication Skills

Kitchen Staff

McDonald's

Jul 2018 - Sep 2018 (2 months)

Prepared signature sandwiches and assisted at the till.

Food Preparation Customer Service Teamwork

Kitchen Staff

McDonald's France

Sep 2017 - Oct 2017 (1 month)

Prepared signature sandwiches and assisted at the till.

Food Preparation Customer Service Teamwork

Call Center Agent

Webloyalty

Sep 2016 - Dec 2016 (3 months)

Responded to customer queries and complaints, escalated issues, and maintained CRM records. Upsold products and worked towards sales targets.

Customer Service Complaint Handling CRM Upselling Sales Communication Skills

Call Center Agent

Rentalcars.com

Mar 2016 - Apr 2016 (1 month)

Responded to customer queries and complaints, escalated issues, and maintained CRM records. Upsold products and worked towards sales targets.

Customer Service Complaint Handling CRM Upselling Sales Communication Skills

IT Helpdesk

Frontiers

Jan 2016 - Mar 2016 (2 months)

Installed software, provided user instructions, and troubleshot IT issues. Created manuals and maintained IT stock.

IT Support Troubleshooting Software Installation Documentation Hardware Repair

IT Helpdesk

ITC United Nations

Jul 2013 - Jul 2013 (0 months)

Responded to inbound customer calls, resolved faults within SLAs, and troubleshot software/hardware issues remotely. Updated case records and communicated with end-users.

IT Support Troubleshooting Customer Service SLA Management Remote Support Communication Skills