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Fadumo Osman

@fadumoosman1

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Experienced HR professional with strong customer service skills.

United Kingdom

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What I'm looking for

I am seeking a role that values strong communication and offers growth opportunities.

I am a highly organized and experienced HR professional with a Master's degree in Human Resources Management. My expertise spans administrative and clerical procedures, where I have honed my skills in customer service and compliance. I thrive in dynamic environments, consistently meeting team and individual KPIs while maintaining high standards of call quality.

Throughout my career, I have worked in various roles that required strong interpersonal and communication skills. From handling client queries at Transunion UK to providing support for diabetic patients at Medtronic, I have demonstrated empathy and resilience in every interaction. My commitment to excellence is reflected in my ability to assist customers effectively and exceed their expectations.

Experience

Work history, roles, and key accomplishments

Client Service Desk Advisor

Transunion UK

Oct 2023 - Jan 2024 (3 months)

Handled telephone and email queries from businesses, amended data on accounts, initiated password resets, and explained credit check failures.

Customer Service Data Management Communication Skills Problem Solving Microsoft Office Suite

Order Processing Agent

Foundever UK Medtronic

Aug 2022 - Aug 2023 (11 months)

Placed orders for diabetic patients, dealt with inquiries, updated patient details, and tracked delivery of orders while demonstrating empathy and patience.

Order Processing Customer Service Data Entry Communication Skills Empathy

Compliance Assistant

Ardent Tide

Jun 2022 - Jul 2022 (1 month)

Assisted in conducting compliance risk assessments and implemented compliance policies while maintaining regulatory standards.

Compliance Risk Assessment Policy Implementation

Customer Service Agent

Axs (Access /Ticketmaster UK)

Mar 2022 - Jun 2022 (3 months)

Provided exceptional customer service, handled ticket inquiries, and resolved customer issues using AXS ticketing systems.

Customer Service Ticketing Systems Problem Solving Communication Skills Conflict Resolution

Product Support Agent

Medtronic

Oct 2021 - Mar 2022 (5 months)

Assisted customers with technical support inquiries and resolved issues promptly while maintaining product knowledge.

Technical Support Customer Service Problem Solving Product Knowledge Communication Skills

Contact Tracing Call Agent

NHS (National Health Service UK)

Jun 2020 - Oct 2021 (1 year 4 months)

Conducted contact tracing for COVID-19, provided guidance to patients, and maintained accurate records in compliance with policies.

Contact Tracing Communication Skills Compliance Patient Support

Customer Service Agent

Deloitte, HSBC(UK)

Apr 2020 - Jun 2020 (2 months)

Assisted customers with account inquiries and resolved issues, demonstrating strong communication and problem-solving skills.

Customer Service Problem Solving Communication Skills Account Management Conflict Resolution

Call Centre Agent

PHE/NHS

Mar 2020 - Apr 2020 (1 month)

Conducted COVID-19 screenings and provided guidance to callers while maintaining accurate records in compliance with local policies.

Communication Skills Compliance

Call Centre Agent

CCA International

Jun 2018 - Jan 2019 (7 months)

Answered customer calls, dealt with complaints, and ensured good telephone service while managing time effectively.

Customer Service Time Management Communication Skills

Recruitment Consultant

Manpower

Sep 2017 - Dec 2017 (3 months)

Interviewed potential candidates, managed payroll systems, and assisted with the application process while overseeing shift changes.

Recruitment Interviewing Payroll Management Compliance

Intern

Build Recruitment

Jan 2017 - Mar 2017 (2 months)

Provided administrative support to the HR department, formatted CVs, and assisted in updating recruitment policies.

Administrative Support HR Policies Communication Skills Compliance

Education

Degrees, certifications, and relevant coursework

Africa Centre of Data Science

Certificate, Data Analytics

2024 - 2025

Pursuing a Certificate in Data Analytics, focusing on data analysis techniques, statistical methods, and data visualization.

London Metropolitan University

Master's degree, Human Resources Management

2017 - 2019

Completed a Master's degree in Human Resources Management, focusing on the strategic role of HR in organizations, employee relations, and talent management.