Fully remote Operations Manager or Project Manager role with a stable, growth-oriented company. I'm looking for a position where I can own and improve processes end-to-end, work across cross-functional teams, and contribute to scaling operations. Open to contract or full-time. Bilingual English/Spanish, based in Mexico, available across North American time zones.
Brittni Scott
@brittniscott
Operations & Project Management Lead who builds and scales systems across cross-functional remote teams
What I'm looking for
Operations and Project Management professional with 10+ years of experience building and scaling systems across fast-moving, cross-functional environments. I turn early-stage workflows into structured, high-performing processes — from CRM pipeline architecture and SOP documentation to stakeholder alignment and end-to-end project delivery.
In my current role at Fromsky Real Estate, I deliver 5+ property transaction projects annually (avg. $300K, up to $1.2M), owning the full project lifecycle from initiation through closeout. I manage 2–3 concurrent workstreams, run risk assessments to prevent timeline delays, and use HubSpot to maintain pipeline accuracy and drive targeted outreach.
At Samson Waters Vacation Rentals, I built and scaled an operational playbook across 100+ properties — developing repeatable SOP documentation and structured workflows that increased successful independent check-ins from 70% to 95% and significantly reduced after-hours escalations.
Earlier, at Ancila Tours, I coordinated 10+ daily bookings and managed end-to-end logistics for group and private tours, consistently delivering on-time outcomes across high-volume operations.
Bilingual in English and Spanish, I thrive leading globally distributed remote teams across time zones — continuously improving systems through process standardization, clear communication, and a strong bias toward execution.
Experience
Work history, roles, and key accomplishments
Operations & Project Manager
FROMSKY Real Estate
Jan 2022 - Present (4 years 4 months)
Manage 5+ property transaction projects annually (avg. $300K, up to $1.2M), owning the full project lifecycle from initiation through closeout. Manage 2–3 concurrent workstreams, conduct risk assessments to prevent timeline delays, and use HubSpot to maintain pipeline accuracy and drive targeted outreach.
Operations Manager
Samson Waters Vacation Rentals
Jan 2018 - Jan 2022 (4 years)
Built and scaled an operational playbook across 100+ properties, standardizing check-in SOPs and raising successful independent check-ins from 70% to 95% while reducing after-hours escalations. Implemented Asana task management and used Guesty CRM to coordinate concurrent operations, align owners on KPIs/service standards, and reduce guest escalations through proactive pre-arrival communication.
Operations & Logistics Coordinator
Ancila Tours
Jan 2014 - Jan 2018 (4 years)
Coordinated 10+ daily bookings and end-to-end logistics for group excursions (20+ participants) and private tours (10+), aligning vendors, guides, and transport to maintain consistent on-time delivery. Managed a high-volume booking pipeline and client relationships, supporting repeat referrals and strong sales performance.
Education
Degrees, certifications, and relevant coursework
Canaco Servytur Playa del Carmen
Diploma in Real Estate Advising, Real Estate Advising
Completed a Diploma in Real Estate Advising through Canaco Servytur in Playa del Carmen in 2021.
Laurier Macdonald High School
International Baccalaureate Program, International Baccalaureate
Completed the International Baccalaureate Program at Laurier Macdonald High School in Canada.
Tech stack
Software and tools used professionally
Availability
Location
Salary expectations
Job categories
Skills
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