Open to opportunities

Clarissa Macias

@clarissamacias

Message

Property Manager at Mekal Management coordinating 117+ apartment units and modernizing legacy property operations.

United States

Message

What I'm looking for

I'm looking for a long-term remote role at a senior or executive level, with opportunities for growth and a real work-life balance.

At Mekal Management, I manage two multifamily portfolios totaling 117+ apartment units. I coordinate maintenance, leasing, renewals, collections, and resident communications while helping owners replace paper-based practices with standardized processes.

Previously, at The Build It Groups, I managed daily operations for 216 single-family rentals and led a remote team of three VAs. I reduced delinquency cases by about 50% through a structured LeadSimple pipeline; at HBR Rentals, I managed operations for a 300+ residential rental portfolio and increased owner onboarding conversion to 85%.

Experience

Work history, roles, and key accomplishments

Current

Property Manager

Current

Mekal Management

Feb 2026 - Present (9 months)

Manage two multifamily portfolios totaling 117+ apartment units, serving as primary point of contact for owners, residents, vendors, and contractors. Coordinate maintenance, leasing, collections, and resident relations while modernizing legacy property management practices.

Property Management Leasing Coordination Delinquency and Collections Reduction Maintenance Vendor Coordination Appfolio KPI Tracking and Quality Control Excel reporting Team Leadership and Process Improvement

Property Manager

The Build It Groups

May 2025 - Feb 2026 (9 months)

Owned daily operations for 216 single-family rental properties in Baltimore, MD, leading a remote team of 3 VAs. Reduced delinquency cases by ~50% through structured LeadSimple pipeline and maintained 100% tenant and owner response rate within 24 hours.

Property Management Remote Team Leadership LeadSimple Delinquency Management Vendor coordination Budgeting KPI Tracking Excel reporting

Director of Operations

Monument Real Estate Services

Nov 2024 - May 2025 (6 months)

Oversaw multi-state property operations, owner communications, rent distributions, and escalated issue resolution. Implemented resident benefit program increasing annual portfolio revenue and standardized internal workflows to reduce errors.

Property Management Operations Management Owner Communication Workflow Standardization Process Improvement Revenue Growth

Director of Owner Operations / Team Leader

HBR Rentals

Jan 2021 - Dec 2024 (3 years 11 months)

Managed 300+ residential rental portfolio operations fully remote, increasing owner onboarding conversion to 85% through fast lead response and structured follow-ups. Launched portfolio protection plans generating additional revenue and led daily team huddles and performance tracking.

Property Management Remote Operations Lead Response Onboarding Portfolio Protection Team Leadership Performance Monitoring Delinquency Management Maintenance Coordination Lease Administration

Quality Confirmer

Marketing Leads

Jan 2016 - Dec 2018 (2 years 11 months)

Ensured data accuracy, call quality, and compliance.

Data Accuracy Call Quality Monitoring Compliance

IT Helpdesk

Datazone

Jan 2014 - Dec 2015 (1 year 11 months)

Provided remote technical support to AutoZone stores across the U.S., Mexico, and Puerto Rico.

Technical Support Remote Support

Workforce Analyst

Teleperformance

Jan 2009 - Dec 2014 (5 years 11 months)

Gained strong analytical, reporting, and client communication skills in roles including Workforce Analyst, Professional Services Specialist, and Customer Service Representative.

Analytical Skills Reporting Client Communication