Open to opportunities

Guy Niyonkuru

@guyniyonkuru

Message

Bilingual customer care representative with strong analytical skills.

Zimbabwe

Message

What I'm looking for

I am looking for a role that values collaboration and innovation, offering opportunities for growth and impactful work.

I am a dedicated bilingual customer care representative with extensive experience in providing exceptional service to diverse clientele. My background includes working with various ministries, where I have honed my skills in interpreting complex legislation and delivering accurate information to clients in both English and French. I thrive in fast-paced environments and excel at problem-solving, ensuring that customer needs are met with tact and diplomacy.

Throughout my career, I have successfully managed multiple projects, including the distribution of Rapid Antigen Tests and the coordination of the Welcome Centre project. My ability to develop strong partnerships and maintain positive relationships with stakeholders has been instrumental in achieving project goals and enhancing service delivery. I am committed to continuous improvement and am always looking for innovative solutions to meet the evolving needs of the communities I serve.

Experience

Work history, roles, and key accomplishments

Member of Mental Health & Wellness Committee

Contact Centre Service Branch (CCSB)

Jan 2024 - Present (1 year 6 months)

Participated as a member of the Mental Health & Wellness Committee. Contributed to initiatives promoting mental health and wellness within the organization.

Collaboration Employee Support

Member of Secretariat Group

Performance Measurement & Evaluation Community of Practice (

Jan 2024 - Present (1 year 6 months)

Served as a member of the Secretariat Group for the Performance Measurement & Evaluation Community of Practice. Contributed to discussions and initiatives related to performance measurement and evaluation.

Evaluation Secretariat Support Collaboration Community Engagement

Program Manager

Ministry of Agriculture, Food and Rural Affairs

May 2023 - Present (2 years 2 months)

Led, coordinated, and managed the lifecycle for the Welcome Centre project for the 2022 season by building strong partnerships with project partners and stakeholders. Developed and contributed expertise to performance measurement frameworks in collaboration with other program areas by monitoring IAWs arrivals and identified potentially contentious issues.

Project Management Stakeholder Engagement Risk Assessment Policy Development Performance Monitoring Strategic Planning

Senior Program Analyst

Ministry of Agriculture, Food and Rural Affairs

Jan 2023 - Present (2 years 6 months)

Coordinated the distribution of Rapid Antigen Tests (RATs) kits and prepared reports, approving 3142 RATs orders. Provided leadership, coordination, project management, and strategy expertise to the HEPA project, with 2,992 HEPA filters requested.

Project Coordination Report Preparation Project Management Communication Strategy Data Analysis

Bilingual Inquiry Officer

Ministry of Labour , Training and Skills Development

Apr 2019 - Present (6 years 3 months)

Provided accurate and consistent information to clients and representatives on the processing stage of applications, which contributed to reducing delays. Prepared customized responses for case-specific and time-sensitive issues.

Client Communication Data Analysis Program Development

Bilingual Customer Care Representative

Ministry of Public and Business Service Delivery

Mar 2016 - Present (9 years 4 months)

Provided comprehensive information services in English and French to a diverse base of customers, including the public and business community, by telephone and/or through mail, and email. Interpreted and applied legislation, regulations, policies, and procedures.

Customer Service Data Entry

Host Program

Centre Francophone, Toronto

Jan 2006 - Present (19 years 6 months)

Actively participated in the Host Program, contributing to community engagement and support initiatives. Demonstrated commitment to community service and cultural exchange.

Community Engagement Cultural Exchange Program Participation

Education

Degrees, certifications, and relevant coursework

College Boreal

Work-oriented English language program, English Language

Completed a work-oriented English language program to enhance professional communication skills. Focused on practical language application for workplace scenarios.

University of Gembloux

Master of Science, Rural Socioeconomics

Obtained a Master of Science in Rural Socioeconomics, focusing on the social and economic aspects of rural development. Gained expertise in analyzing and addressing challenges in rural communities.