Open to opportunities

Rayane Minhaji

@rayaneminhaji

Message

Dynamic customer service representative with strong analytical skills.

Morocco

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a determined and punctual customer service representative with a passion for delivering high-quality service. My experience spans various roles in customer support, where I have honed my analytical and logical thinking skills. I thrive in fast-paced environments and enjoy collaborating with teams to resolve issues efficiently.

Throughout my career, I have worked with notable companies such as Majorel and Telus International, where I assisted customers with inquiries and provided solutions to their problems. My commitment to excellence in service has been recognized, and I take pride in ensuring customer satisfaction.

Experience

Work history, roles, and key accomplishments

Staff Access

Jazzablanca Festival

Jun 2023 - Present (2 years 3 months)

Worked as part of a team to manage event access and ensure smooth entry for attendees. Supported attendees and resolved on-site issues, contributing to a positive festival experience.

Event Management Teamwork Customer Service Problem Solving Access Control

Customer Service Representative

Excel Call Center Group

Sep 2022 - Present (3 years)

Assisted customers with inquiries and issues, ensuring prompt and effective resolution. Delivered high-quality service in a fast-paced environment, maintaining customer satisfaction.

Customer Service Communication Problem Solving Data Entry

Customer Service Representative

Majorel

May 2022 - Present (3 years 4 months)

Provided comprehensive support to customers, addressing their concerns efficiently. Maintained a high standard of service delivery in a dynamic call center setting.

Customer Support Communication Conflict Resolution CRM Software Active Listening

Customer Service Representative

Telus International

Nov 2021 - Present (3 years 10 months)

Handled diverse customer requests and resolved complex issues with professionalism. Contributed to a positive customer experience through effective communication and problem-solving.

Customer Relations Technical Support Troubleshooting Communication Service Desk

Education

Degrees, certifications, and relevant coursework

Lycee Cours Val d'Or

Baccalaureat, General Studies

2020 - 2021

Completed secondary education, focusing on a broad curriculum to prepare for higher studies. Developed strong foundational knowledge across various subjects.