Open to opportunities

Lili M

@lilim

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Certified bilingual agent with 15+ years of experience.

Argentina

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What I'm looking for

I seek a role that values collaboration and offers opportunities for professional growth.

I am a certified bilingual agent with over 15 years of experience in customer service, moderation, and interpretation. My extensive background has equipped me with exceptional writing, analytical thinking, and problem-solving skills. I thrive in remote work environments, utilizing technology to deliver top-notch results while maintaining confidentiality and compliance with industry regulations.

Throughout my career, I have successfully enhanced user experiences by diligently monitoring and moderating content, ensuring compliance with laws and internal policies. My role as an English-Spanish interpreter has honed my attention to detail, allowing me to handle sensitive documents and complex conversations with professionalism. I am committed to ongoing professional development and staying informed about industry trends to continuously improve my skills and the quality of my work.

Experience

Work history, roles, and key accomplishments

Current

Moderator

Current

MODSQUAD

Monitored compliance with laws and internal policies, ensuring high accuracy in identifying prohibited materials. Enhanced user experience by removing inappropriate content and providing feedback on moderation tools.

Compliance Policies Content Moderation Communication User Experience Multitasking

Customer Service and Sales Agent

PERSONAL

Expanded client base by prospecting new leads and presenting product offerings. Provided superior customer service by responding quickly to inquiries and concerns.

Customer Service Sales Communication Multitasking

Bilingual Quality Assurance Agent

APEX

Ensured compliance with industry regulations and led training sessions for team members. Collaborated with teams to identify areas for improvement in QA processes.

QA Compliance Training Team Collaboration Communication Leadership

Booking Specialist

Mozio

Managed high volumes of customer interactions with professionalism. Ensured accurate scheduling and prevented conflicts in complex calendar systems.

Scheduling Communication Multitasking

Administrative Assistant

English Corner

Improved document organization and managed office supply inventory. Assisted with HR tasks and onboarding new employees to ensure smooth integration.

Document Management HR Onboarding Communication

English-Spanish Interpreter

CTS Language Link

Translated sensitive documents with exceptional attention to detail, ensuring accuracy and confidentiality. Handled complex situations professionally while interpreting difficult conversations.

interpretation techniques Translation Attention To Detail Confidentiality Communication