Open to opportunities

Paz Torres

@paztorres

Message

Bilingual customer support specialist focused on clear problem resolution.

Argentina

Message

What I'm looking for

I seek remote roles where I can apply bilingual customer support and interpretation skills, work collaboratively across teams, continue learning technical skills, and contribute to high customer satisfaction in a supportive, growth-oriented environment.

I am a bilingual (English–Spanish, C2) customer support professional with experience in high-volume remote environments, providing real-time phone-based interpretation and virtual tutoring. I excel at active listening, empathy, accurate case documentation, and collaborating with cross-functional teams to resolve issues and maintain high standards of service.

Currently working as a remote Medical Interpreter while pursuing a Technical Degree in Software Development, I bring adaptability, a tech-oriented mindset, and ongoing professional development. I deliver personalized Business English tutoring, manage client relationships, and apply basic web technology knowledge to improve workflows and communication.

Experience

Work history, roles, and key accomplishments

Current

Medical Interpreter

Current

Language Services Associates

Mar 2024 - Present (1 year 11 months)

Provide real-time phone-based interpretation in medical, financial, and social service contexts, maintaining accuracy and professionalism across high call volumes and documenting interactions in internal systems.

Medical Interpretation Active Listening Empathy Case Management

Current

Private English Tutor

Current

Freelance

Jan 2020 - Present (6 years 1 month)

Deliver personalized virtual Business English sessions, maintain client relationships through structured follow-up, and adapt content based on client needs to improve professional communication.

Lesson planning Client Relationship Management Virtual Instruction Curriculum Adaptation