At ID90 Travel, I handled more than 500 monthly B2B support tickets for airline partners, hotels, and travel-sector suppliers. I worked across email, chat, and phone, consistently achieving 95%+ QA scores and meeting SLA targets.
I coordinated complex incident escalations with IT, Marketing, and internal teams, and kept CRM documentation and data updates accurate. I also assisted users with onboarding and system navigation in a fully remote, English-speaking environment.
My experience also includes real-time English–Spanish medical interpretation and coordinating travel logistics for international exchange programs. I hold a Bachelor's Degree in Human Sciences and completed fourth year of the National Public Translator – English program at Universidad Nacional de Córdoba.
