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Facundo Alzogaray

@facundoalzogaray

Message

Multilingual customer support specialist delivering empathetic, efficient remote service.

Argentina

Message

What I'm looking for

I seek a remote customer support role serving international markets where I can apply multilingual communication, CRM expertise, and strong conflict-resolution to improve CSAT and retention.

I am a service-oriented multilingual Customer Support Specialist with two years of remote experience supporting international customers across email, live chat, and voice channels.

I focus on clear communication, cultural sensitivity, and efficient problem resolution, consistently meeting KPIs for response time and customer satisfaction.

I maintain accurate CRM and ticketing documentation, escalate complex cases per SLAs, and bring strong conflict-resolution and de-escalation skills to every interaction.

I am disciplined in remote work, proficient with Zendesk, Freshdesk, Salesforce, Google Workspace, Microsoft Office, Slack, Zoom, and Microsoft Teams, and eager to contribute to international support teams.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

International Clients

Provided high-quality multilingual support (email, chat, voice) to international customers, resolving account, billing, and product issues while meeting KPIs for response time and customer satisfaction.