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Gurmeet Singh

@gurmeetsingh1

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Results-oriented Assistant Manager with 6+ years in operations management.

Zimbabwe

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What I'm looking for

I am looking for a role that fosters growth, encourages innovation, and values teamwork.

I am a results-oriented Assistant Manager with over 6 years of hands-on experience in operations, quality management, and process improvement. Throughout my career, I have demonstrated a strong commitment to delivering excellence and driving efficiency in all operational facets. My expertise lies in implementing innovative strategies to optimize processes, streamline operations, and enhance overall organizational performance.

In my recent role at Paytm, I have successfully overseen day-to-day operations, developed and implemented operational strategies, and monitored key performance indicators to track performance and identify areas for improvement. I am adept at collaborating with cross-functional teams to achieve organizational goals and drive a culture of continuous improvement through data analytics and metrics.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager

Current

Paytm

Oct 2023 - Present (1 year 8 months)

Results-oriented Assistant Manager with over 6 years of experience in operations, quality management, and process improvement in the FinTech sector. Skilled in developing operational strategies, monitoring KPIs, and driving continuous improvement initiatives to enhance efficiency and quality.

Operations Management Quality Management Process Improvement Data Analytics Cross Functional Collaboration KPIs Continuous Improvement SOP Development Team Leadership Customer Satisfaction

Assistant Manager

Viveja IT Services

Apr 2023 - Jun 2023 (2 months)

Assistant Manager with a focus on operational excellence in the FinTech industry. Responsible for implementing best practices and standard operating procedures to ensure quality and consistency in service delivery.

Quality Control Process Optimization Team Collaboration Performance Metrics Client Management Problem Solving Risk Management Change Management

Team Leader

Frontier (Taskus)

Mar 2022 - Feb 2023 (11 months)

Led a team in the Content Moderation and FinTech sectors, focusing on quality assurance and operational efficiency. Developed corrective action plans and facilitated cross-functional collaboration to enhance service delivery.

Team Leadership Quality Assurance Process Improvement Cross Functional Collaboration Data Analysis Training Performance Monitoring Communication Skills Problem Solving

Quality Lead

CoinBase (Mattsenkumar)

Jul 2020 - Oct 2021 (1 year 3 months)

Quality Lead responsible for ensuring compliance with quality standards in the FinTech sector. Conducted process audits and developed action plans to address quality issues, driving improvements in service delivery.

Quality Management Process Improvement Data Analytics Reporting Risk Assessment Documentation

Customer Care Executive

Applecard, IndiaMart

Oct 2015 - Jul 2016 (9 months)

Customer Care Executive focused on delivering exceptional service in the Banking and Finance sector. Managed customer inquiries and resolved issues to enhance client satisfaction.

Customer Service Communication Skills Relationship Management Data Entry Team Collaboration Time Management