Tishant Sharma
@tishantsharma
I am an operations and delivery leader driving process excellence and measurable business impact.
IndiaWhat I'm looking for
I am a dynamic operations and delivery leader with over 11 years of experience in service delivery, performance optimization and client engagement across tech, telecom, and consumer domains.
I have orchestrated end-to-end operational delivery for a 250+ member engineering program at Global Logic, delivered a 6% topline uplift at Saregama and implemented a client-approved automation that unlocked 2% additional annual billing. I hold Six Sigma Green and Yellow Belt certifications (2024) and have been honored with Excellence Award (Q4 2024), Leadership Excellence Award (2021) and Individual Excellence Award (2022). I focus on aligning operational strategy with business objectives through data-driven decision-making, process reengineering and talent acceleration.
I am seeking leadership opportunities where I can drive process excellence, elevate customer satisfaction and deliver measurable business impact.
Experience
Work history, roles, and key accomplishments
GLOrchestrated end-to-end operational framework and client engagement for a 250+ person engineering support program, achieving exceptional SLA adherence and optimizing budgeting and resource allocation.
GLSpearheaded cross-functional operations and led a high-performing team to deliver mission-critical outcomes, architecting process enhancements that improved delivery consistency and reduced inefficiencies.
Assistant Manager
Usekiwi Infolabs Pvt Ltd
Dec 2019 - Sep 2020 (9 months)
Drove strategic sales operations and launched a revenue-centric sales strategy that generated a 1.5% revenue uplift within the first quarter while improving onboarding and forecasting processes.
SLAssistant Manager
Saregama India Ltd
Jun 2019 - Dec 2019 (6 months)
Conceptualized and deployed a sales strategy that yielded a 6% revenue increase within the first quarter and implemented training and reporting to strengthen retail operations.
VLSenior Executive
Vodafone Idea Ltd
Mar 2015 - Jun 2019 (4 years 3 months)
Led retail store operations with targeted sales strategies and KPI monitoring to improve customer satisfaction, operational accuracy, and team performance across locations.
Education
Degrees, certifications, and relevant coursework
MUMaharshi Dayanand University
Master of Business Administration, Marketing and Human Resource
Postgraduate program in Marketing and Human Resource at Maharshi Dayanand University, Rohtak.
MUMaharshi Dayanand University
Bachelor of Business Administration, Business Management
Undergraduate degree in Business Management from Maharshi Dayanand University, Rohtak, completed June 2013.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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