Seeking a challenging role in a company that values innovation and prioritizes user safety.
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@tusharmehta
Experienced Operations Leader with a focus on team management and efficiency.
Seeking a challenging role in a company that values innovation and prioritizes user safety.
With over 10 years of leadership experience in operations and customer service, I have honed my skills in team management, process improvement, and data analysis. My journey began with a strong foundation in customer service, where I developed a passion for driving efficiency and effectiveness within teams. At Taskus, I currently lead an operations team, where I monitor daily metrics and proactively identify areas for improvement, resulting in enhanced team performance and reduced costs.
Throughout my career, I have consistently demonstrated my ability to motivate team members and foster a culture of continuous improvement. My experience at Concentrix as an Assistant Manager allowed me to manage a diverse team while ensuring that we met and exceeded client expectations. I take pride in implementing personalized development plans that have led to significant improvements in retention rates. My analytical skills enable me to leverage data effectively, making informed recommendations that drive operational success.
I am passionate about creating positive outcomes and believe that my values align with those of forward-thinking organizations. I look forward to the opportunity to contribute my expertise and drive meaningful change within a dynamic team.
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Work history, roles, and key accomplishments
Taskus
Mar 2022 - Present (3 years 8 months)
As an Operations Team Leader, I monitor and analyze daily operational metrics to ensure SLAs and KPIs are met. I identify areas for improvement through data analysis, leading to increased efficiency and reduced costs. I also implement development plans for team members, improving retention rates by 10%.
Concentrix Services India Private Limited
Sep 2017 - Mar 2022 (4 years 6 months)
In my role as Assistant Manager, I provided exceptional customer service to Google's YouTube Trust & Safety Team. I managed a team of 25 associates, ensuring performance metrics were met, and prepared reports for senior leadership.
HSBC Electronic Processing India Private Limited
Mar 2016 - Sep 2017 (1 year 6 months)
As a Customer Due Diligence Analyst, I conducted first-level quality checks on transactions and managed the team in the absence of the team leader. I generated reports for team performance calibration and provided floor support for process-related queries.
Assist Click Private Limited
Oct 2013 - Jun 2015 (1 year 8 months)
In my position as Senior Analyst, I worked on business development and data management software, gaining knowledge of the U.S. litigation process. I utilized my analytical skills to support legal processes effectively.
Degrees, certifications, and relevant coursework
Lean Six Sigma Green Belt, Quality Management
2020 - 2020
Completed Lean Six Sigma Green Belt certification, focusing on process improvement and efficiency.
Bachelor of Computer Application, Computer Application
2010 - 2012
Software and tools used professionally
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