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Tushar Mehta

@tusharmehta

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Experienced Operations Leader with a focus on team management and efficiency.

India

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What I'm looking for

Seeking a challenging role in a company that values innovation and prioritizes user safety.

With over 10 years of leadership experience in operations and customer service, I have honed my skills in team management, process improvement, and data analysis. My journey began with a strong foundation in customer service, where I developed a passion for driving efficiency and effectiveness within teams. At Taskus, I currently lead an operations team, where I monitor daily metrics and proactively identify areas for improvement, resulting in enhanced team performance and reduced costs.

Throughout my career, I have consistently demonstrated my ability to motivate team members and foster a culture of continuous improvement. My experience at Concentrix as an Assistant Manager allowed me to manage a diverse team while ensuring that we met and exceeded client expectations. I take pride in implementing personalized development plans that have led to significant improvements in retention rates. My analytical skills enable me to leverage data effectively, making informed recommendations that drive operational success.

I am passionate about creating positive outcomes and believe that my values align with those of forward-thinking organizations. I look forward to the opportunity to contribute my expertise and drive meaningful change within a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Operations Team Leader

Current

Taskus

Mar 2022 - Present (3 years 3 months)

As an Operations Team Leader, I monitor and analyze daily operational metrics to ensure SLAs and KPIs are met. I identify areas for improvement through data analysis, leading to increased efficiency and reduced costs. I also implement development plans for team members, improving retention rates by 10%.

Data Analysis Team Management Process Improvement Performance Metrics Cross Functional Collaboration Efficiency Improvement Customer Service Leadership

Assistant Manager

Concentrix Services India Private Limited

Sep 2017 - Mar 2022 (4 years 6 months)

In my role as Assistant Manager, I provided exceptional customer service to Google's YouTube Trust & Safety Team. I managed a team of 25 associates, ensuring performance metrics were met, and prepared reports for senior leadership.

Customer Service Team Management Performance Metrics Reporting Quality Assurance Leadership Communication

Customer Due Diligence Analyst

HSBC Electronic Processing India Private Limited

Mar 2016 - Sep 2017 (1 year 6 months)

As a Customer Due Diligence Analyst, I conducted first-level quality checks on transactions and managed the team in the absence of the team leader. I generated reports for team performance calibration and provided floor support for process-related queries.

Quality Assurance Team Management Reporting Data Analysis Communication Problem Solving

Senior Analyst

Assist Click Private Limited

Oct 2013 - Jun 2015 (1 year 8 months)

In my position as Senior Analyst, I worked on business development and data management software, gaining knowledge of the U.S. litigation process. I utilized my analytical skills to support legal processes effectively.