Open to opportunities

Sri T

@srit

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Experienced Assistant Manager with a strong background in banking.

India

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What I'm looking for

I am seeking a role that offers growth opportunities and values customer service excellence.

As an Assistant Manager with close to 3 years of experience in the banking industry, I have developed a proven track record in managing financial transactions and ensuring compliance with KYC and AML regulations. My role has allowed me to deliver exceptional customer service while adeptly managing teams and maintaining high standards in a fast-paced environment.

During my tenure at ICICI Bank, I successfully oversaw customer care operations, conducted root cause analysis for pending deliverables, and managed transaction operations. My experience with various banking software, including Finacle and I-Core, has equipped me with the technical skills necessary to excel in this field. I pride myself on my warm personality and strong communication skills, which have been instrumental in fostering positive relationships with clients and colleagues alike.

Experience

Work history, roles, and key accomplishments

Intern

CVC Pvt Ltd

Jan 2017 - Present (8 years 5 months)

Managed TDS/ST payments and prepared monthly bank reconciliation statements, ensuring financial accuracy. Created detailed Excel reports for management review, handled petty cash, and ensured payroll compliance while coordinating with HR for salary disbursal and monthly book closings with MIS reporting.

TDS ST Payments Bank Reconciliation Petty Cash Payroll Compliance Financial Accounting Data Analysis

Deputy Manager

ICICI Bank Ltd

Apr 2014 - Present (11 years 2 months)

Managed customer care operations, overseeing E-SEARCH uploads and resolving diverse customer queries efficiently. Conducted special checks for deliverables and non-deliverables, ensuring timely dispatch and updates while performing root cause analysis for pending requests.

Customer Service Compliance Data Analysis Root Cause Analysis Communication Team Management Banking Operations

Team Lead

ICICI Bank Ltd

Nov 2013 - Present (11 years 7 months)

Led transaction operations, managing transfers and cheque processing within the Finacle system. Coordinated with clearing houses and other banks to resolve clearing differences, ensuring accurate claims and utilizing SAS and NCR software for high-value cheque processing.

Finacle Transaction Management System SAS Team Leadership Banking Operations Coordination

Team Member

ICICI Bank Ltd

May 2013 - Present (12 years 1 month)

Handled FCRM to manage customer intimations, resolve branch queries, and process customer requests within established TAT. Maintained BSC scores for the region, processed account modification requests, and verified new account openings in Finacle.

Account Management Finacle Compliance Data Entry

Education

Degrees, certifications, and relevant coursework

Unknown University

Bachelor of Engineering, Electronics and Communication

Pursued a Bachelor of Engineering degree with a specialization in Electronics and Communication. This program covered fundamental concepts in electronics, communication systems, and related engineering principles.

Manipal University, Bangalore

PGDB (Banking), Banking

Completed a Post Graduate Diploma in Banking. This program provided a comprehensive understanding of banking operations, financial transactions, and regulatory compliance.