Khalid Rashid Khan

Ensured smooth functioning of call center associates and cultivated enthusiasm to achieve performance benchmarks. Regularly coached direct reports to achieve performance metrics and identified performance-related issues, developing action plans for improvement. Streamlined operational processes, resulting in a 15% increase in efficiency.

Handled multiple project sizes with tailored testing and conducted training sessions for new hires regarding process and parameters. Conducted performance tests, assessing features including functionality, reliability, performance, and quality. Identified and applied innovative solutions to streamline and improve quality management systems and processes.

Oversaw product and service planning, optimizing demand planning to synchronize inventory with fluctuating demand. Drove sales growth of 18% in one financial year by implementing innovative marketing strategies. Negotiated contracts with suppliers, securing favorable terms that decreased costs by 10% annually.

Established and achieved key social media targets, directing strategy for engaging social platforms. Managed key accounts, ensuring satisfaction and identifying upsell opportunities. Represented companies at industry events, networking with potential clients and partners.

Tracked employee productivity, performance, and task completion to meet quality standards. Planned and delegated work to meet project or production goals. Implemented operational standards for high-quality manufacturing output and increased online traffic through effective digital marketing strategies.

Graduated with a Bachelor of Business Administration degree. Focused on core business principles and management strategies.

Completed Higher Secondary School Certificate with a focus on Medical Science.

Completed Secondary School Certificate under the C.B.S.E board.