Avinash Sharma

I am a dedicated and results-driven Merchant Onboarding Manager with 7 years of experience in facilitating seamless merchant account setup processes. Throughout my career, I have demonstrated a proven track record of optimizing operational efficiency and delivering exceptional customer service. I have a deep understanding of the merchant onboarding process and have successfully collaborated with sales, operations, and compliance teams to ensure timely and compliant merchant account activations.

One of my key strengths is my ability to develop and implement strategies to streamline onboarding procedures, reducing turnaround time and enhancing efficiency. I am meticulous in conducting thorough reviews of merchant documentation to ensure accuracy and compliance with regulatory requirements. As the primary point of contact for merchants, I provide guidance and support throughout the onboarding journey, and I constantly monitor key performance indicators (KPIs) related to onboarding metrics to identify areas for improvement.

In addition to my operational expertise, I have also trained and mentored onboarding specialists to enhance their knowledge and performance in merchant account setup. I am skilled in tracking the progress of objectives and conducting regular audits to ensure the store is functionable and presentable. I have experience in creating reports, analyzing and interpreting retail data, and have a strong working knowledge of EDC (Electronic Data Capture) swipe machines.