Open to opportunities

Susana Seligmann Alvarez

@susanaseligmannalvar

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Experienced customer service professional specializing in hospitality and technology.

Spain

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What I'm looking for

I seek a role that values customer service excellence and offers growth opportunities.

I am a customer service professional with over 25 years of experience in hospitality, tourism, and technology. My career has been dedicated to providing exceptional service, managing reservations, and delivering after-sales support. I have a strong background in technical support, having spent more than four years assisting international customers both remotely and in-person.

Throughout my career, I have developed expertise in various digital tools and CRM systems, including Salesforce, Amazon Connect, and Zendesk. My ability to handle a high volume of inquiries while optimizing response times has been a key factor in my success. I pride myself on my problem-solving skills and my commitment to enhancing customer satisfaction through effective communication and collaboration with different departments.

My experience spans luxury hotels and yacht rentals, where I have managed reservations and provided VIP customer service. I am passionate about delivering personalized experiences and continuously improving processes to ensure a high-quality guest experience. I am now looking to leverage my skills in a dynamic environment that values customer-centric service.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Dyson

Jan 2021 - Present (4 years 6 months)

Provided technical support and after-sales service in German, English, and Spanish, managing a high volume of daily inquiries. Optimized customer experience and streamlined case management using CRM systems and digital tools.

Technical Support CRM Systems Customer Experience Management Case Management

Reservations & Customer Service Specialist

Boatjump

Jan 2019 - Dec 2021 (2 years 11 months)

Managed international reservations and VIP customer service for luxury hotels and yacht rentals. Optimized reservation processes, improving efficiency and providing personalized, high-level service to international teams.

Process Optimization Luxury

Head of Reception & Reservations

4- and 5-Star Hotels in Spain and Europe

Jan 2015 - Dec 2018 (3 years 11 months)

Led reception and reservations, improving check-in/check-out processes to reduce waiting times and optimize operations. Developed strategies to enhance international customer service, ensuring a high-quality guest experience.

Reserving Check In Processes Guest Experience Hotel Operations

Front Desk & Customer Service

Luxury Hotels in Germany, Switzerland, Austria, UK, and Spai

Jan 1999 - Dec 2015 (16 years 11 months)

Managed front desk and customer service operations in luxury hotels across multiple countries for over 15 years. Improved check-in/check-out processes, reducing waiting times and optimizing reception operations.

Customer Service Luxury Check Out Guest Experience

Education

Degrees, certifications, and relevant coursework

High School in Germany

High School Diploma, General Studies

Completed high school diploma and pre-university studies in Germany, providing a foundational education for further academic pursuits.

Institution in Nuremberg

Studies, Nursing & Business Correspondence

Undertook studies in Nursing and Business Correspondence in Nuremberg, developing skills in healthcare support and professional communication.

Various Institutions in Spain

Certification, Secretarial Work, Writing & IT

Completed courses in Secretarial Work, Writing, and IT in Spain, enhancing administrative and technical proficiencies.

Coursera

Certification, Customer Service & Problem-Solving

Obtained a Certification in Customer Service & Problem-Solving from Coursera, focusing on advanced techniques for customer interaction and issue resolution.