At 360 BS SA de CV, I was responsible for company operations and maintained an accounts receivable delinquency rate below 3%. I opened the nationwide retail and redistributor market, achieved average annual profit growth of over 30%, and reached an inventory turnover ratio of 4.3.
I led the implementation of an ERP system at 360 BS SA de CV. As a Consultant at Nutrición Elite, I carried out strategic planning, improved processes, implemented policies, and monitored the sales team against its objectives.
At Fudem, I increased the customer satisfaction index by 8% and reduced the time required for key processes by 12%. I led a process improvement team and developed process maps, quality materials, risk matrices, audits, and KPIs.
Earlier, at British Telecom, I achieved a contract renewal rate above 90% for an annual sales portfolio of $25 million, led a team covering Central America and the Caribbean, and implemented CRM controls and dashboards. At Aeroman, I contributed to a business intelligence program using MicroStrategy and achieved productivity improvement and annual cost reductions.
