At Shippealo, I served as the primary client contact and led performance reviews to identify ways to improve operations and client satisfaction. I reduced delivery times by 50%.
At MILLICOM (Tigo El Salvador), I designed a collections strategy for mobile and residential products, alongside customer segmentation and portfolio risk management strategies. These efforts contributed to a 23% increase in effective delinquency payment recovery and 27% growth in revenue from segmented customer bases.
As Direct Sales Force Strategy Chief, I managed a direct sales channel of 1,500+ representatives and developed commercial strategies to meet channel targets. In 2017, prepaid LTE Smartphone penetration grew from 12% to 50%.
Earlier at Tigo, I coordinated digital product launches and go-to-market strategies, monitored product-line P&L, and developed customer segmentation and pricing strategies. My work included 25% growth in browsing product revenue in 2016 and managing a communications portfolio generating $150M+ in annual revenue.
