miguel herran

I’m a bilingual customer support professional with more than 3 years of experience providing support via chat, email, and phone for international companies. I support customers in English and French across retail, product support, sales support, account security, and banking-related needs.

I’ve also built strong technical support experience through more than a year of troubleshooting for internal and external customers via tickets. I use platforms such as Salesforce and ServiceNow, and I coordinate effectively with tools like Outlook, Slack, and Microsoft Office 365 to keep issues moving and customers informed.

In recent roles, I’ve supported customers with log in issues, access issues, and apps/platform problems by solving tickets and managing access. I’m energized by communication-heavy environments where I can combine troubleshooting with clear, bilingual service—whether handling questions by email or driving resolution through support platforms.