Jeffry Gutierrez

I’m a bilingual technical support professional with robust experience in customer service and technical support in fast-paced corporate environments and remote platforms. I focus on troubleshooting, clear client communication, and dependable service delivery in English and Spanish.

In my tier-one support role at Tigo S.A.S, I provided technical assistance for hardware, network configurations, and account-related troubleshooting. I worked through digital support channels while maintaining high resolution accuracy and response efficiency.

At Teleperformance S.E, I’ve provided bilingual technical assistance to customers across digital platforms. I diagnose and resolve software and hardware issues efficiently, support customers with empathy and professionalism, and maintain customer satisfaction by navigating CRM systems and following strong service standards.

What I bring to a team is adaptability, empathy, and precision when addressing customer needs. I’m committed to maintaining high service quality while rapidly finding solutions in evolving technical situations.