Samuel Idarraga

I’m a bilingual Customer Support Specialist / IT Support Specialist with 3+ years supporting customers across fintech, airline, and technology environments. I enjoy turning complex issues into clear, actionable solutions while maintaining high service standards.

In customer service roles at Avianca and AeroPay, I handled high volumes of English/Spanish support for reservations, ticket changes, account setup, verification, transactions, and troubleshooting. I used Zendesk and Salesforce to track, escalate, and resolve user issues efficiently, ensuring customer satisfaction.

In my current IT Support Specialist work, I provide on-site technical support for hardware, software, and network-related issues. I log and resolve IT incidents and service requests in ServiceNow, support troubleshooting and onboarding for new tools, and manage user accounts and permissions using Active Directory.

I’m self-motivated and detail-oriented, and I value cross-functional collaboration to improve documentation and support resources. I’m currently pursuing a Bachelor’s in Computer Science, with a focus on programming, algorithms, and software development to strengthen my technical impact.