Gtribb User

Oversee complex total-loss auto claims from investigation to settlement, improving customer satisfaction and recognized as Rookie MVP for strong production and adherence to company metrics.

Conducted prompt investigations, assessed damage and prepared accurate estimates while interpreting state and federal regulations to prevent fraud and coordinate with third parties.

Determined damages and negotiated total-loss settlements, achieving top-quartile national performance and maintaining a 90% customer satisfaction score.

Increased store revenue by at least 25% year-over-year, mentored staff to improve rep performance by ~35%, and completed leadership development for management readiness.

Managed hybrid liability/APD adjusting role, conducted investigations and negotiated fair settlements while training subsequent cohorts entering the program.

Managed daily operations and a fleet of 200+ vehicles, implemented marketing plans to grow revenue and led training and development of branch staff.

Performed financial needs assessments for personal and small business clients, met KPIs consistently and expanded local small business relationships to drive revenue.

Consistently exceeded sales quotas (110–175% attainment), managed SMB accounts and completed AT&T small business certification programs to drive account growth.

Pursued Master of Business Administration studies between October 2017 and January 2020 (in progress noted).

Completed studies at Jacksonville University from 2005 to 2010 with strong sales and leadership achievements.

Attended Strayer University; coursework and dates not provided.