At Liberty Mutual, I managed 30–35+ new personal auto claims weekly, conducting liability investigations, coverage analysis, settlement negotiations, and virtual damage-review workflows across 15 licensed states.
I previously handled personal auto and property claims at State Farm, partnering with SIU, subrogation, appraisal, and Claims Specialist teams to resolve complex cases. I also mentored new adjusters, supported onboarding, and participated in special projects.
My earlier retail operations leadership experience strengthened the coaching, compliance, audit, and customer-care approach I bring to every claim interaction.
