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Greta Alaverdyan

@gretaalaverdyan

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Product-minded account manager and growth specialist focused on affiliate partnerships and go-to-market execution.

Armenia

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What I'm looking for

I seek a role where I can combine account management, product research, and growth experiments at a collaborative, product-focused team with opportunities to scale impact.

I am a product-minded account manager and growth specialist with hands-on experience in affiliate onboarding, client relationship management, and sales development. I combine market research, performance analysis, and technical support to drive results for products and partners.

At Smart Solution I onboard new affiliates, manage relationships, and analyze performance to optimize partnerships. My product internship at BontonAI involved end-to-end product development support, market and user research, growth experiments, and pitch-deck preparation for a web-based trading analytics platform.

I have sales and marketing experience from roles at Esterox and WPGlob where I generated leads, executed outreach campaigns, conducted demos, negotiated deals, and managed client accounts. I leverage CRM systems and specialized outreach tools to maintain pipelines and ensure smooth onboarding.

I study Marketing and Business Management, completed an Erasmus+ exchange, and contribute as an Outgoing Exchange Team Member at AIESEC Armenia. I work well in agile environments and bring strong communication, problem-solving, and project coordination skills to cross-functional teams.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Specialist

Current

ServiceTitan

Jan 2026 - Present (7 months)

- Resolve client issues through troubleshooting, training, and support (phone, chat, email).
- Perform root-cause analysis and documented technical issues.
- Design custom workflows and solutions for clients.
- Identify, report, and track platform bugs.
- Turn customer feedback into product improvement insights.

CRM Documentation Troubleshooting Root Cause Analysis Problem Solving Customer Service Customer Support Customer Experience Technical Support Workflow Optimization

Account (Affiliate) Manager

Smart Solution

Nov 2024 - Jan 2026 (1 year 2 months)

Onboarded new affiliates, managed partner relationships, and performed performance analysis to optimize affiliate revenue and resolve technical issues to maintain uptime.

Onboarding Relationship Management Performance Analysis Technical Support Partner Reporting CRM

Product Management Intern

BontonAI

Mar 2025 - Jun 2025 (3 months)

Collaborated with founders to support end-to-end product development and go-to-market for a web-based trading analytics platform, conducting market and user research to validate features and prioritize development.

Product Research Market Research Go To Market Landing Page Optimization User Research A B Testing

IT Sales/Marketing Specialist

Esterox

Jul 2024 - Dec 2024 (5 months)

Conducted lead generation and demo calls, represented the company at industry expos, and used CRM systems to engage prospects and convert leads into customers.

Lead Generation CRM Management Sales Outreach Prospecting Client Engagement

Sales Development Representative

WPG lob

Apr 2023 - Feb 2024 (10 months)

Generated leads using specialized tools, executed outreach campaigns, negotiated and closed deals, and managed client accounts to ensure timely delivery and strong relationships.

Sales Development Outreach Lead Qualification Negotiation Account Management CRM Prospecting Tools