Soomela Moosa Moghadam

I’m a Marketing and CRM professional with over 5 years of experience across customer support, client relationship management, and product support in FinTech and technology. I manage high-volume omnichannel interactions across email, chat, and phone, using CRM systems and digital platforms to keep customers engaged and moving forward.

In my recent role as a Client Relationship Manager, I handled end-to-end B2B and B2C account relationships focused on retention and long-term partnership growth. I’ve led lead generation and outbound prospecting with LinkedIn Sales Navigator and Apollo, negotiated and closed high-value deals, and supported client onboarding by coordinating with internal teams for successful product delivery.

Previously, as a Customer Service Representative at Exinity Limited, I delivered global omnichannel support using Zendesk, OTRS, Chat2Desk, and SugarCRM. I managed account onboarding and updates, including KYC/KYT verification, and provided technical product support for trading platforms and mobile applications, resolving complex escalations with IT, compliance, and financial teams.

I also bring a data-informed approach to customer experience—certified in HubSpot Digital Marketing and comfortable using SEO fundamentals, data analysis tools, and visual design tools like Canva and Figma. From fast issue resolution (including an average reply time of 18 seconds) to maintaining customer satisfaction above 90%, I consistently work to improve product adoption through proactive engagement and feedback-driven improvements.