GJGRATEFUL JAY
@gratefuljay
Motivated professional with a strong foundation in technical support.
United StatesWhat I'm looking for
I am a motivated and adaptable professional with a solid foundation in technical support and customer service. My journey has equipped me with excellent problem-solving skills and a deep understanding of computer systems and applications. I pride myself on my ability to learn new technologies quickly and assist users with technical issues while effectively communicating complex information. My strong organizational skills and attention to detail have always driven me to improve processes proactively.
In my most recent role as a Senior Marketing Manager at Express Press Hair, I developed and implemented marketing strategies that aligned with business goals, conducted market research, and maintained a consistent brand voice across all channels. My leadership in digital marketing campaigns has significantly enhanced brand awareness and customer engagement. I also have experience in logistics and network engineering, where I successfully optimized operations and improved productivity through data analytics and advanced technologies.
Experience
Work history, roles, and key accomplishments
Sr. Marketing Manager
Express Press Hair
Jan 2019 - Present (6 years 5 months)
Developed and implemented comprehensive marketing strategies aligned with business goals, overseeing digital campaigns, content creation, and brand management. Led the marketing team, optimized campaign performance through data analysis, and managed budgets to ensure high ROI and enhanced customer engagement.
Logistic Lead Associate
Trimedx
Jan 2016 - Present (9 years 5 months)
Supervised inventory, storage, and distribution, optimizing turnover and ensuring adherence to company standards. Developed and implemented metrics that improved operational efficiency, qualified for grants, and generated significant additional revenue. Directed warehouse operations, tracked KPIs, and collaborated cross-functionally to drive continuous improvement and integrate advanced technologi
Network Engineer
AT&T
Jan 2012 - Present (13 years 5 months)
Led the design and implementation of customized network systems, ensuring seamless operational flow and maximizing efficiency. Maintained and continuously monitored networking systems to prevent interruptions, achieving 99.9% uptime and improving operational productivity. Utilized technical expertise to troubleshoot network issues, specifically with Cisco Routers, and integrated advanced network s
Education
Degrees, certifications, and relevant coursework
Independence High School
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge across various subjects.
Certification, Data Analytics
Obtained a certification in Google Data Analytics, developing skills in data cleaning, analysis, and visualization.
Unknown
Certification, SQL
Acquired a certification in SQL, demonstrating proficiency in database querying and management.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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