Open to opportunities

Promise Charles

@promisecharles

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Experienced Marketing Manager with a passion for strategic planning.

United States

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What I'm looking for

I am looking for a role that challenges me and allows for professional growth in a dynamic environment.

I am an experienced Marketing Manager with a proven track record in developing and executing successful marketing strategies. My educational background includes an Associate of Business Management with a GPA of 3.8/4.0. I thrive in challenging roles where I can leverage my skills in strategic planning, team leadership, and creative problem-solving to achieve business objectives.

Throughout my career, I have demonstrated my ability to inspire and manage teams effectively, ensuring outstanding customer service and resolving complex issues. My technical expertise and strong communication skills have allowed me to oversee critical incidents and implement solutions under pressure, while my commitment to training and development fosters professional growth within my teams.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Specialist

Current

Everise

Nov 2024 - Present (7 months)

As a Technical Support Specialist at Everise, I lead a team of tech support professionals, ensuring exceptional customer service and resolving complex technical issues. I focus on performance monitoring, incident management, and team development to enhance productivity and service quality.

Technical Expertise Leadership Problem Solving Communication Skills Incident Management Performance Monitoring Conflict Resolution Data Analysis

Store Manager

GNC

Jan 2022 - Nov 2024 (2 years 10 months)

Managed store operations at GNC, focusing on customer service excellence and team leadership. I ensured a positive shopping experience, managed inventory, and drove sales through effective merchandising and promotions.

Leadership Customer Service Time Management Problem Solving Financial Acumen Inventory Management Team Building Communication

Assistant Store Manager

GameStop

Feb 2022 - Sep 2023 (1 year 7 months)

As an Assistant Store Manager at GameStop, I supported store operations, handled customer disputes, and implemented marketing strategies to attract customers. I ensured accuracy in inventory management and financial reporting.

Conflict Resolution Marketing Savvy Crisis Management Multitasking Leadership Customer Service Communication Problem Solving

Direct Sales Consultant

Chill Brothers

Jun 2021 - Dec 2022 (1 year 6 months)

Worked as a Direct Sales Consultant, focusing on building strong client relationships and driving sales. I utilized excellent communication skills to convey product value and tailored solutions to meet client needs.

Product Knowledge Communication Skills Relationship Building Problem Solving Time Management

Host/Tech Support

Granny’s Restraint

Oct 2020 - May 2021 (7 months)

Provided exceptional guest engagement and technical support at Granny's Restraint. Managed reservations and ensured a positive dining experience while addressing guest concerns promptly.

Problem Solving Multitasking Time Management Empathy Team Collaboration

Team Lead

What-a-burger

Feb 2016 - Nov 2019 (3 years 9 months)

Led a team at What-a-burger, focusing on operational efficiency and conflict resolution. Managed schedules and ensured high morale among staff while maintaining excellent customer service.

Time Management Conflict Resolution Customer Service Team Coordination Problem Solving Communication Multitasking

Logistics Officer

Klein Collins HS

Jun 2017 - Sep 2017 (3 months)

Served as a Logistics Officer in R.O.T.C, focusing on strategic planning and team coordination for logistical operations. Developed skills in data analysis and resource allocation to support military missions.