Promise CharlesPC
Open to opportunities

Promise Charles

@promisecharles

Experienced Marketing Manager with a passion for strategic planning.

United States

What I'm looking for

I am looking for a role that challenges me and allows for professional growth in a dynamic environment.

I am an experienced Marketing Manager with a proven track record in developing and executing successful marketing strategies. My educational background includes an Associate of Business Management with a GPA of 3.8/4.0. I thrive in challenging roles where I can leverage my skills in strategic planning, team leadership, and creative problem-solving to achieve business objectives.

Throughout my career, I have demonstrated my ability to inspire and manage teams effectively, ensuring outstanding customer service and resolving complex issues. My technical expertise and strong communication skills have allowed me to oversee critical incidents and implement solutions under pressure, while my commitment to training and development fosters professional growth within my teams.

Experience

Work history, roles, and key accomplishments

EV
Current

Technical Support Specialist

Everise

Nov 2024 - Present (7 months)

As a Technical Support Specialist at Everise, I lead a team of tech support professionals, ensuring exceptional customer service and resolving complex technical issues. I focus on performance monitoring, incident management, and team development to enhance productivity and service quality.

Education

Degrees, certifications, and relevant coursework

Carroll Community College logoCC

Carroll Community College

Associate of Business Management, Business Management

Grade: 3.8 / 4.0

Associate of Business Management, focused on developing and executing successful marketing strategies. Achieved a GPA of 3.8 / 4.0.

Tech stack

Software and tools used professionally

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