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Sivan Alhadeff

@sivanalhadeff

Detail-oriented Network Support Engineer with 4+ years of experience.

United States
Message

What I'm looking for

I am looking for a role that fosters growth, encourages collaboration, and values innovative problem-solving.

I am a detail-oriented Network Support Engineer with over four years of hands-on experience in troubleshooting, configuring, and maintaining network hardware and software in fast-paced managed service provider (MSP) environments. My expertise lies in delivering multi-channel technical support, utilizing Salesforce ticketing systems, and mentoring junior staff. I have a strong background in small business operations and customer engagement, which enables me to communicate effectively across both technical and non-technical teams.

Throughout my career, I have successfully diagnosed and resolved networking issues using a variety of tools and platforms, including Cisco, Cradlepoint, and Fortinet devices. I take pride in my ability to provide comprehensive support to a diverse range of stakeholders, ensuring rapid issue resolution and high customer satisfaction. My passion for continuous learning drives me to improve IT infrastructure reliability and enhance team capabilities through knowledge transfer and training initiatives.

Experience

Work history, roles, and key accomplishments

TE
Current

Operations Customer Expert I / Junior Network Support Engineer

Teleperformance

Dec 2020 - Present (4 years 7 months)

Diagnosed, troubleshooted, and tested networking equipment, including Cisco, Cradlepoint, and Fortinet devices, using CLI, GUI, and remote management platforms. Delivered comprehensive hardware, software, and network support to various stakeholders, ensuring rapid issue resolution and high customer satisfaction.

Education

Degrees, certifications, and relevant coursework

Florida Atlantic University logoFU

Florida Atlantic University

Master of Science, Biomedical Science

Completed a Master of Science degree in Biomedical Science. Focused on advanced topics within the field.

Florida Atlantic University logoFU

Florida Atlantic University

Bachelor of Science, Psychobiology

Obtained a Bachelor of Science degree in Psychobiology. Studied the biological bases of behavior.

Tech stack

Software and tools used professionally

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Sivan Alhadeff - Operations Customer Expert I / Junior Network Support Engineer - Teleperformance | Himalayas