Sivan Alhadeff
@sivanalhadeff
Detail-oriented Network Support Engineer with 4+ years of experience.
United StatesWhat I'm looking for
I am a detail-oriented Network Support Engineer with over four years of hands-on experience in troubleshooting, configuring, and maintaining network hardware and software in fast-paced managed service provider (MSP) environments. My expertise lies in delivering multi-channel technical support, utilizing Salesforce ticketing systems, and mentoring junior staff. I have a strong background in small business operations and customer engagement, which enables me to communicate effectively across both technical and non-technical teams.
Throughout my career, I have successfully diagnosed and resolved networking issues using a variety of tools and platforms, including Cisco, Cradlepoint, and Fortinet devices. I take pride in my ability to provide comprehensive support to a diverse range of stakeholders, ensuring rapid issue resolution and high customer satisfaction. My passion for continuous learning drives me to improve IT infrastructure reliability and enhance team capabilities through knowledge transfer and training initiatives.
Experience
Work history, roles, and key accomplishments
Operations Customer Expert I / Junior Network Support Engineer
Teleperformance
Dec 2020 - Present (4 years 7 months)
Diagnosed, troubleshooted, and tested networking equipment, including Cisco, Cradlepoint, and Fortinet devices, using CLI, GUI, and remote management platforms. Delivered comprehensive hardware, software, and network support to various stakeholders, ensuring rapid issue resolution and high customer satisfaction.
Managing Member
Soft Serve Essentials LLC
Mar 2018 - Mar 2023 (5 years)
Directed all aspects of the e-commerce business' daily operations, efficiently communicating with clients and vendors to ensure seamless service delivery. Oversaw budgeting, inventory management, order fulfillment, and customer service, while maintaining meticulous financial records and compliance.
Remote Brand Advocate
Needle
Jun 2016 - Dec 2017 (1 year 6 months)
Engaged with online customers to recommend products, drive conversations, and promote upselling and cross-selling opportunities. Maintained product knowledge and brand voice to ensure consistent, high-quality customer interactions.
Education
Degrees, certifications, and relevant coursework
FUFlorida Atlantic University
Master of Science, Biomedical Science
Completed a Master of Science degree in Biomedical Science. Focused on advanced topics within the field.
FUFlorida Atlantic University
Bachelor of Science, Psychobiology
Obtained a Bachelor of Science degree in Psychobiology. Studied the biological bases of behavior.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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