Sivan Alhadeff
@sivanalhadeff
Enterprise Technical Support | Fortinet | Cisco | SD-WAN | WAN/LAN | VPN | ZTP | MSP Operations
United StatesWhat I'm looking for
Enterprise Technical Support professional with 5+ years supporting geographically distributed
enterprise environments through the Hughes Managed Services account at Teleperformance.
Experienced troubleshooting Fortinet firewalls, Cisco switching, Cradlepoint LTE, SD-WAN, IPsec
VPNs, WAN/LAN connectivity, VSAT, Zero Touch Provisioning (ZTP), deployment workflows, and
integrated retail technology. Known for structured troubleshooting, excellent customer service,
mentoring new team members, and coordinating with engineers, installers, ISPs, carriers, and
customers to restore business-critical services.
Experience
Work history, roles, and key accomplishments
Provide Tier 2 enterprise technical support for Hughes-managed distributed customer environments, troubleshooting WAN transport, routing, VPN, firewall, and cellular/VSAT infrastructure. Manage Fortinet/FortiManager provisioning, policy deployments, and HA/VPN/LTE diagnostics, and support remote site builds and POS/field technician implementations.
Managing Member
Soft Serve Essentials LLC
Mar 2018 - Mar 2023 (5 years)
Manage end-to-end e-commerce operations, including customer service, vendor communication, inventory management, logistics, budgeting, order fulfillment, and compliance.
Engaged with online customers to recommend products, drive conversations, and promote upselling and cross-selling opportunities. Maintained product knowledge and brand voice to ensure consistent, high-quality customer interactions.
Education
Degrees, certifications, and relevant coursework
Florida Atlantic University
Master of Science, Biomedical Science
Completed a Master of Science degree in Biomedical Science. Focused on advanced topics within the field.
Florida Atlantic University
Bachelor of Science, Psychobiology
Obtained a Bachelor of Science degree in Psychobiology. Studied the biological bases of behavior.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
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