At Baxter, I provide remote troubleshooting to solve customer and patient issues. I document issues and resolutions to meet federal regulatory requirements and support future improvements through Research & Development.
I use computer networking and software knowledge to resolve hardware issues, and work with platforms including SalesForce. At Lenovo, I assisted corporate and non-corporate end users with laptop troubleshooting and first-level steps to mitigate hardware issues.
In my Network Administrating Project, I served as technical expert in networking protocols and worked on deployment and management of ACLs and fire walls. I hold a B.S. in Computer Information Science with a concentration in Cyber Security from ECPI University.
