MBMark Brown
@markbrown
Analytical and solution-focused professional
United StatesWhat I'm looking for
As a seasoned technical support professional with 10 years of experience, I have a proven track record of delivering technical support and resolving end-user issues. My expertise lies in installing, configuring, and maintaining software, hardware, and networks, with a strong commitment to enhancing system efficiency and sustainability.
Throughout my career, I have developed a broad technical background, with proficiency in a range of technologies including KNIME, AutoIt, Windows OS, Linux, Docker, Kubernetes, Python, JavaScript, CSS, React, TypeScript, and Go. I am well-versed in data structures such as SQL, MySQL, NoSQL, and MongoDB, and have experience with cloud platforms including AWS, Azure, and Google Cloud.
I am a dedicated and solution-focused individual, with a strong passion for technical support and a drive to leverage my skills to secure a challenging technical support position.
Experience
Work history, roles, and key accomplishments
Ecommerce Developer
Creative Minded Solutions
May 2017 - Present (8 years)
Increased website traffic. Reduced email spam scores to 0.012. Set up, monitored, and distributed the company podcast. Redesigned the winter catalog for print and digital publication.
Technical Tutor
Mesa Community College
Jan 2022 - Present (3 years 4 months)
Conducted technical training sessions for individuals and groups. Assessed learners' needs and tailored training sessions to meet specific requirements.
Field Service Technician - Intern
Mesa Community College
Mar 2022 - Jul 2023 (1 year 4 months)
Developed and maintained provisioning workflows and standard operating procedures to ensure consistent delivery of equipment and software. Troubleshot provisioning and equipment configuration issues, providing technical support to employees as needed.
Digital Marketing Manager
Quantum Wellness
May 2018 - Jul 2019 (1 year 2 months)
Increased website traffic. Reduced email spam scores to 0.012. Set up, monitored, and distributed the company podcast. Redesigned the winter catalog for print and digital publication.
Online Marketing Manager
Vertical Identity Security
Feb 2017 - Jul 2017 (5 months)
Set up and monitor advertising through DoubleClick for Publishers. Analyzed and tracked website and web advertising performance. Performed back-end development and maintenance using PHP and MySQL.
Computer Lab Technician
Manteca Unified School District
Nov 2004 - Sep 2006 (1 year 10 months)
Managed five servers, achieving a 25% reduction in serious system crashes. Supervised 30 students each class period in the computer lab.
Web Developer
AZBigMedia
Jan 2016 - Jun 2016 (5 months)
Set up and monitor advertising through DoubleClick for Publishers. Analyzed and tracked website and web advertising performance. Performed back-end development and maintenance using PHP and MySQL.
Web Developer
City of Fort Wayne
May 2008 - Jan 2015 (6 years 8 months)
Developed websites from mockups, converting PSD or PDF files into CMS themes. Worked on four clients’ websites, delivering flexible web platforms and data portal websites.
Webmaster
East Allen County School District
Sep 2006 - May 2008 (1 year 8 months)
Maintained, promoted, and developed website content using new technologies. Responsible for website quality and content control.
Education
Degrees, certifications, and relevant coursework
Mark hasn't added their education
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Location
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