At SBM BANK KENYA LTD, I oversaw daily banking operations and implemented process improvements to streamline workflows and reduce costs.
I developed risk mitigation strategies, monitored internal controls, and led compliance audits that maintained 100% adherence to regulatory requirements without penalties or fines.
I also led and mentored operations staff, helping improve productivity and operational efficiency while meeting departmental goals.
Earlier, at CHASE BANK KENYA LTD, I worked as a Senior Service Officer and Teller, supporting customers with banking transactions, account requests, and fraud prevention.
