Open to opportunities

Lucy Kamau

@lucykamau3

Message

Senior banking operations leader driving digital transformation and high-performing remote teams.

Kenya

Message

What I'm looking for

I seek remote or hybrid leadership roles where I can drive digital transformation, scale portfolios, coach distributed teams, and deliver operational excellence in a collaborative, growth-focused organization.

I am a senior banking operations leader with 18+ years of experience transforming banking operations through digital strategies and remote team leadership. I specialize in government banking, process automation, and virtual client engagement, consistently delivering measurable performance improvements.

I have led distributed teams and managed large portfolios virtually, achieving 80% portfolio growth, 92% retention via digital channels, and under 10% team turnover. I design and deliver remote training, build digital workflows, and manage cross-time-zone collaboration with disciplined asynchronous communication.

My technical proficiency includes Temenos T24, Oracle Flexcube, SWIFT Alliance, advanced Microsoft Excel, Google Workspace, and a wide range of remote collaboration tools such as Zoom, Teams, Slack, and Asana. I drive digital transformation projects that reduce processing time, cut costs, and improve compliance.

I am self-directed, crisis-tested (COVID-19 transition), and equipped for immediate remote, hybrid, or on-site roles. I focus on delivering operational excellence, digital adoption, and scalable remote team performance to achieve strategic business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Children's Leader

Current

BSF International

Nov 2022 - Present (3 years 2 months)

Lead weekly hybrid sessions for 10 children with 90% attendance, coordinate with a distributed supervisory team, and maintain 100% digital documentation compliance using virtual platforms.

Virtual Instruction Program Coordination Digital Reporting Slack Zoom Asynchronous Communication Parent engagement

Unit Manager

Icealion Group

Jun 2022 - Nov 2022 (5 months)

Led 12 remote financial advisors, improving productivity 28% through structured virtual coaching, opened 8 new markets reaching 2,500+ employees, and reduced turnover to 33% during a 5-month contract.

Remote Team Leadership Performance Dashboards Market Expansion Coaching Asynchronous Communication Remote Monitoring

Senior Relationship Manager

Prime Bank

Jul 2019 - Oct 2019 (3 months)

Managed a KES 280M portfolio of 18 corporate accounts via virtual channels, maintaining 100% retention and generating KES 450K in additional revenue through digital cross-selling during a restructuring period.

Portfolio Management Digital Sales MS Excel Digital Documentation Customer Retention

Family Healthcare Manager

Personal Caregiving

Nov 2014 - Jul 2019 (4 years 8 months)

Managed full-time Alzheimer's care coordinating telehealth with 5+ providers, maintaining detailed digital health records and developing crisis management and remote coordination skills.

Care Coordination Telehealth Crisis Management Documentation Microsoft Excel

Branch Manager - Government Banking

Chase Bank

Nov 2012 - Nov 2014 (2 years)

Scaled government portfolio 80% (KES 425M→KES 765M) in 24 months, achieved 92% client retention via virtual reviews, increased non-funded income 20%, and centralized operations reducing processing time 40%.

Government Banking Portfolio Growth Process Automation Stakeholder Management Performance Improvement

Branch Manager - Hurlingham

Chase Bank

Mar 2011 - Mar 2012 (1 year)

Delivered 103% of a KES 45M budget while reducing costs 12%, led a 14-member team with 8% turnover, and grew SME portfolio 35% via digital outreach and remote coordination.

P&L management Team Leadership Performance Tracking SME

Assistant Manager - Operations

Chase Bank

Nov 2008 - Mar 2011 (2 years 4 months)

Coordinated 300+ daily transactions using digital workflows, developed dashboards for virtual reviews, and improved first-contact resolution by 25% through remote issue management.

Operations Management Workflows Reporting Team Supervision Process Improvement

Education

Degrees, certifications, and relevant coursework

United States International University - Africa

Master of Business Administration, Business Administration

2013 - 2013

Activities and societies: Cross-time zone collaboration with Frankfurt School; GEMBA executive modules.

Attended the GEMBA program in partnership with Frankfurt School of Finance & Management focusing on cross-cultural collaboration and executive management topics.