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JACKLINE JEMESUNDE

@jacklinejemesunde

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Senior banking professional driving revenue growth, client retention and operational excellence.

Kenya

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What I'm looking for

I seek a senior role in banking where I can lead operations or client teams, drive revenue growth, ensure compliance, and develop efficient processes within a collaborative culture.

I am a driven banking professional with over six years' experience across sales, operations and compliance in retail banking. I have consistently improved branch performance through targeted product promotion, strong client relationship development and precise transaction handling.

At Co-operative Bank of Kenya I progressed from Sales Executive to Sales and Service Advisor and now Service Desk Officer, achieving measurable gains such as a 15% product uptake increase, 85% prospect conversion rate and a 12% reduction in onboarding time. I combine sales acumen with rigorous compliance and risk management to protect customer interests and bank integrity.

I hold a BBM in Banking and Finance and certifications including Certified Data Scientist and Certified Anti-Money Laundering Specialist. I am seeking a senior banking role where strategic thinking, operational discipline and client-focused leadership drive organizational success.

Experience

Work history, roles, and key accomplishments

Current

Service Desk Officer

Current

Co-operative Bank of Kenya

May 2025 - Present (4 months)

Handled comprehensive customer inquiries across multiple channels, guided account openings reducing onboarding time by 12%, and resolved escalated issues to strengthen client retention and service quality.

Customer Service KYC Cash Management CRM Systems Communication

Sales and Service Advisor

Co-operative Bank of Kenya

Mar 2022 - Apr 2025 (3 years 1 month)

Promoted banking products driving a 15% uptake, processed teller transactions with accuracy and compliance, and oversaw daily banking hall operations to improve customer flow and service standards.

Sales Management Cash Management Compliance Management Customer Service Account Management Payment Processing Cross Selling

Sales Executive

Co-operative Bank of Kenya

Aug 2018 - Feb 2022 (3 years 6 months)

Opened new client accounts and built portfolios, achieving an 85% conversion rate to active account holders while improving account activation workflows and documentation accuracy.

Relationship Management Market Analysis Onboarding CRM Systems Communication

Finance Department Intern

Communications Authority of Kenya

May 2017 - Aug 2017 (3 months)

Maintained financial records, prepared payment vouchers and reconciled creditor accounts, supporting month-end closing with a 95% task accuracy rate and adherence to compliance procedures.