Tabitha Mutisya

Acted as Branch Manager, overseeing customer service, ensuring prompt and error-free transactions, and developing customer relationships. Managed profitability, enhanced revenue collection, minimized costs, and ensured compliance with audit controls and security policies.

Supervised a team of tellers and customer service representatives, ensuring service excellence and deputizing the branch manager on operations. Monitored cash levels, reviewed outward clearing for compliance, and resolved escalated customer complaints.

Delivered consistent customer service to over 100 clients daily, resolving queries and identifying opportunities for product suggestions. Successfully upsold and cross-sold bank products, doubling sales revenues, while ensuring 100% compliance with bank policies and regulations.

Drafted contract proposals and presentations, contributing to winning multi-million tenders. Developed strategies for new business opportunities and participated in seminars to build client relationships, tripling the customer base.

Gained foundational professional experience through an internship at KPMG. Assisted various departments with administrative tasks and learned about consulting practices.

Spearheaded market research and statistical modeling, defining project goals, research methods, and test parameters. Collected comprehensive data and provided actionable recommendations for project evaluation.

Conducted research activities at the United Nations Office at Nairobi. Contributed to data gathering and preliminary analysis for ongoing projects.

Completed an Information Technology internship, gaining practical experience in IT operations and support. Assisted with system maintenance and troubleshooting tasks.

Focused on strategic management principles and practices. Gained expertise in business administration and strategic planning.

Studied computer science fundamentals, including programming, data structures, and algorithms. Developed a strong foundation in information technology.