Abel Nyongesa

Formulated and implemented banking operations and customer service strategy. Oversaw digital channels rollout, process reviews, and risk management.

Led banking operations and customer service across the bank. Standardized operational processes and coordinated cash management.

Reviewed policies and procedures, coordinated self-audits, and managed operational risk and fraud control.

Covered branch administration, controls, cash management, and staff management to ensure optimal branch performance.

Supported, maintained, and reconciled digital channels transactions. Trained users and partners on digital channels.

Supervised centralized back-office operations, office administration, and customer service. Trained staff and stakeholders.

Supervised data cleanup and trained staff on core banking system. Planned and executed rollout of delivery channels.

Performed process mapping and user training for improvement and compliance.

Collected, entered, and analyzed data on customer needs during the bank's transformation.

Performed data entry, analysis, reconciliation, and records management.

Managed loan portfolio and client relationships.

Managed cyber café operations, trained students, and provided user support.

Managed customer leads and serviced machines and mechanical equipment.

Led teams on site for structured cabling projects.

Performed data entry and records management for documents and student forms.

Participated in planning and execution of general plant maintenance activities.

Served as class master for Form 2, taught Maths, Physics, and Chemistry, and provided guidance and counseling.

CPA Part I certification from KASNEB, with ongoing studies in Project Management.

Diploma in Project Management from the Kenya Institute of Management, pending project defense.

Grade: 2 Class, Lower Division

Bachelor of Science in Agricultural Engineering (Hons) from the University of Nairobi, completed in 2002.

Grade: B+

Kenya Certificate of Secondary Education (K.C.S.E) with a grade of B+.

Grade: 76 points

Kenya Certificate of Primary Education (K.C.P.E) with 76 points.

Advanced Certificate in Abundance Leadership from the Abundant Leadership Institute in Kigali, Rwanda.